Reservations Supervisor

3 months ago

Sandton, South Africa HotelJobs.co.za Full time

**_Job Title: Reservations Supervisor - 4* Hotel Group - Johannesburg_**

**Location: Hybrid - Cape Town or Johannesburg (Flexible)**

**Salary: R17,000 - R19,500 (depending on experience)**

Synopsis: Join our clients team as a Reservations Supervisor and play a vital role in ensuring the seamless operation of our reservations department. We are seeking a detail-oriented individual with experience in the hospitality industry to oversee our reservations team. This hybrid position offers flexibility to work either in Cape Town or Johannesburg and competitive compensation based on experience.

Job Description: As a Reservations Supervisor, you will be responsible for maintaining the integrity and overall efficiency of our clients reservations process. Your main responsibilities include:

- Answering phone calls in a courteous and professional manner.
- Entering all reservations accurately into the Property Management System (PMS).
- Maximizing room sales by upselling to higher categories and suggesting add-ons.
- Checking bookings for accuracy prior to arrival and confirming reservations 7/14 days in advance.
- Tracking reservations for statistical purposes using source codes and ensuring guest profiles are utilized correctly.
- Handling Special Attention Guests (SAG) requests accurately and providing appropriate service.
- Ensuring commission invoices are correct and tracked accurately.
- Logging no-shows and cancellations according to the property standard.
- Ensuring all reservations have deposits or full pre-payment in line with the property's payment terms.
- Identifying and reporting potential risk factors that may impact revenue to the Revenue Manager.
- Adhering to and fully understanding all Terms and Conditions relating to the properties.

Minimum Requirements:

- Attention to detail and strong organizational skills.
- Minimum of 2 years of experience in a similar role within the hospitality industry.
- Ability to work effectively in a team environment.

Join our team and contribute to providing exceptional guest experiences in the hospitality industry

  • Reservations Agent

    4 months ago

    Sandton, South Africa Marriott International, Inc Full time

    **Job Number** 24033073 **Job Category** Reservations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an independent...

  • Cw 412485 - Hotel Front Desk Supervisor/manager

    2 weeks ago

    Sandton, South Africa HotelJobs.co.za Full time

    **Employer Description** Luxurious 5-star Hotel with 38 suites located in Johannesburg North. Our client is looking for a Front Desk Supervisor/Manager to oversee front desk team members, ensuring efficient and smooth operations to achieve excellent feedback and guest satisfaction at their luxury 5-star Hotel in Johannesburg North. **Qualifications** -...

  • Hotel Front Desk Supervisor

    4 months ago

    Sandton, South Africa Insphired Recruitment Solutions Full time

    Our client in the Hospitality industry is currently looking for a **Hotel Front Desk Supervisor**, in Johannesburg. **Responsibilities**: - Oversee operations, ensure exceptional guest experiences, and maintain top-notch service standards. - Provide outstanding customer care. - Maintain a professional, courteous demeanour. - Handle guest enquiries and...

  • Debtors Administrator

    3 months ago

    Sandton, South Africa Wilderness Full time

    **Purpose Statement** To process debtor’s payments, general debtor administration and collection. Posting of the deposits cashbook including the reciprocal inter-company and internal receipting of accounts **Key Accountabilities** - ** Process payments against debtors account both term and non-term** - Post receipts against outstanding invoices from...

  • Supervisor: Operations Europcar Sandton Eye

    4 months ago

    Sandton, South Africa Motus Corporation Full time

    Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the Sandton Eye as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels...

  • Claims Controller

    4 months ago

    Sandton, South Africa Kamo Placement Full time

    Gauteng, Sandton - Annually Cost To Company (Market related, Negotiable) The claims controller will collate records and examine information to assist in determining claim settlements, within the governed framework to ensure compliance with the short term insurance regulations. OR to determine the validity of the claims from agent companies, assess the...

  • Assistant Front Office Manager

    4 hours ago

    Sandton, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Assist in managing and supervising Front Office activities, including guest check-in/check-out, reservations, and concierge services. - Support the creation of a positive and productive work environment for your team, encouraging teamwork and continuous improvement. - Help implement and uphold high standards of guest service and...

  • Team Manager Client Services Wimi Dd

    4 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Regional Security Advisor

    4 months ago

    Sandton, South Africa COOPI Full time

    COOPI is looking for a Regional Security Advisor in East Africa Description of the role The Regional Security Advisor supports COOPI in Eastern Africa Region with particular focus on Sudan and Somalia. The Regional Security Advisor is accountable for providing advice, guidance, and practical support on all matters of safety and security for the...