Central Reservations Agent
3 months ago
BlackBrick Hotels is seeking and experienced Central Reservations Agent.
**About BlackBrick Hotels**
BlackBrick Hotels is revolutionizing the hospitality industry with its sustainable aparthotels, offering a unique combination of modern urban living, technology-driven convenience, and eco-conscious practices. With locations across Africa and a growing presence internationally, BlackBrick delivers exceptional guest experiences through our innovative approach to urban accommodation.
**Position Overview**:
**Key Responsibilities**:
- ** Customer Service**: Provide prompt, friendly, and professional service to potential guests, addressing inquiries and offering recommendations that match their needs.
- ** Coordination with Properties**: Liaise with BlackBrick hotels to ensure smooth communication regarding guest bookings, special requests, and any changes to reservations.
- ** Upselling**: Identify opportunities to upsell rooms, services, and packages to maximize revenue while enhancing the guest experience.
- ** Record Keeping**: Maintain accurate and detailed records of bookings, guest preferences, and any special requests, ensuring seamless service delivery.
- ** Problem Solving**: Address and resolve any guest concerns or complaints regarding their bookings or inquiries, ensuring a positive outcome.
- ** System Management**: Update the reservation system with real-time availability, promotions, and rates, and communicate updates to the sales and marketing team.
- ** Reporting**: Provide regular reports on booking patterns, room occupancy rates, and any guest feedback to management.
**Qualifications**:
- ** Matric (Grade 12)** or equivalent qualification.
- Previous experience in a **reservations role** or **customer service** position within the hospitality industry is advantageous.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong organizational skills and attention to detail.
- Proficiency in using hotel reservation software systems and Microsoft Office.
- Ability to multitask and handle high-pressure situations with ease.
- Sales skills with the ability to upsell and recommend additional services to guests.
**Why Join Us?**
At BlackBrick Hotels, you will be part of a dynamic, eco-conscious team that is transforming the hospitality landscape. We offer opportunities for career growth, training, and development within a fast-paced, innovative environment.
-
Central Reservations Agent
1 month ago
Sandton, South Africa Neptune Full timeANEW Hotels & Resorts are looking for a Central Reservations Agent to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels.The successful candidate will be based in Gauteng, Centurion.
-
Central Reservations Manager
6 months ago
Sandton, South Africa CyberPro Consulting Full time**Job Information**: Work Experience - 5+ yearsIndustry - Hotels and LodgingSalary - 36500.00City - SandtonState/Province - GautengCountry - South AfricaZip/Postal Code - 2172Central Reservations Manager - Hotel Chain The Reservations Manager is responsible for managing the reservations process and operation in the properties - 5 Hotels with a total of 465...
-
Central Reservations Manager
6 months ago
Sandton, South Africa HotelJobs.co.za Full time**Exciting Opportunity**: Central Reservations Manager Kendrick Recruitment, a prominent recruitment agency, is excited to present an opportunity for a skilled and experienced individual to join a reputable company as a Central Reservations Manager. The company is based in Sandton, Johannesburg, and the role will involve managing a reservations team of 6 to...
-
Reservations Agent
4 weeks ago
Sandton, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24203970 **Job Category**Reservations **Location**Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa, 2126 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee,...
-
Reservations Agent
7 months ago
Sandton, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a Reservations Agent for a luxury group of lodges with offices based in Johannesburg, Gauteng. We are looking for someone who is competent, experienced and committed to their role in the establishment. Requirements and Education: - 2 years experience in a reservations role within a 5* environment. - Ability to act as part of...
-
Front Office
7 months ago
Sandton, South Africa HotelJobs.co.za Full timeWe’re hiring a **Front Office & Reservations Agent** to join our team. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. **Minimum Requirements**: - Hospitality Diploma/ Degree or Similar - 3 years experience in a similar role - Knowledge of Nebula...
-
Senior Hotel Reservations Manager
7 months ago
Sandton, South Africa C & G (Hospitality) Recruitment Full time**International Blue Chip company is requiring a Senior Operations Manager for its central reservations department**. **NB: Minimum 5 years experience managing a hotel reservations call centre** **Job Scope**: The Sr Operations Manager oversees operational activities of the **Central Reservations Department.** Their duties include managing the day to day...
-
Reservations Agent
6 months ago
Sandton, South Africa Marriott International, Inc Full time**Job Number** 24033073 **Job Category** Reservations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an independent...
-
Hotel Booking Support Specialist
1 month ago
Sandton, South Africa Neptune Full timeCentral Reservations Agent Opportunity at ANEW Hotels & ResortsWe are seeking a skilled Central Reservations Agent to provide exceptional support to our guests and maximize sales revenue for all hotels.The successful candidate will be based in Gauteng, Centurion.About the Role:Job Type: Full-timeLocation: Gauteng, CenturionCompany: ANEW Hotels & ResortsThis...
-
Hotel Reservation Service Specialist
4 weeks ago
Sandton, South Africa Neptune Full timeCompany OverviewANEW Hotels & Resorts is a renowned hospitality brand dedicated to delivering exceptional guest experiences. As a Central Reservations Agent, you will play a vital role in our team, ensuring that every guest receives top-notch service and assistance during the booking process.We are committed to maximizing sales revenue for all hotels and...
-
Hospitality Reservations Consultant
4 months ago
Sandton, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a well-spoken and experienced **Reservations Consultant** **(mid to Senior level) **for a reputable **small luxury lodge & hotel collection**, at their offices based in **Blairgowrie/Hyde Park area of Johannesburg, Gauteng.** **Key responsibilities**: - To ensure all interaction with guests and agents is professional, warm,...
-
Reservationist (Previous Hotel Reservations
6 months ago
Sandton, South Africa C & G (Hospitality) Recruitment Full time**Hotel Reservationist - Previous Hotel Reservations Experience essential - Sandton Central Office Based** - **Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential.**: - **Qualification: Hospitality Diploma or Certification**: - **Experience: 5 Years minimum**: - **Must Have: Hotel Reservations...
-
Lodge Reservations Travel Specialist
7 months ago
Sandton, South Africa HotelJobs.co.za Full timeWell known DMC based in Sandton is looking for a Lodge Reservations Travel Specialist. - Creative and out of the box planning and designing of leisure FIT tailor-made itineraries - Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents - Ensuring turnaround times are strictly...
-
Car Rental Agent
6 months ago
Sandton, South Africa Esteem Recruitment Full timeOur Client a leader in car rental, Currently seeks a Rental agent for branch in Sandton - Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process. - Reservation Management: - Vehicle Inspection: - Rental Agreement: - Prepare rental agreements,...
-
Reshub Reservationist
7 months ago
Sandton, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Sandton, South Africa Neptune Full timeThe Meadowdale, JHB of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting...
-
Sales Manager
7 months ago
Sandton, South Africa Wilderness Full timeWe are looking for a Sales Manager to join the Wilderness team working with Asia Pacific/ Europe region. The primary purpose: To develop and grow the sales performance of the Asia Pacific region / Europe region 2nd tier wholesale. Working in collaboration with the Head of Sales to ensure a positive sales and reservations experience for the business in line...
-
In office travel agent
3 months ago
Sandton, South Africa Shorza Ltd Full timeJoin Our Team as an In-Office Travel Agent! Location: Sandton, South AfricaCompany: Shorza (LTD)Are you passionate about travel and excited to create unforgettable experiences for clients? Shorza (LTD) is on the hunt for dynamic and enthusiastic In-Office Travel Agents to join our vibrant team in Sandton! What You'll Do:Craft Unforgettable Itineraries:...
-
Passport to Adventure Agent
2 days ago
Sandton, South Africa Shorza Ltd Full timeJoin Our Team: Are you a travel enthusiast looking for a challenging and rewarding career? Look no further than Shorza (LTD)! As an In-Office Travel Agent, you'll have the opportunity to craft unforgettable travel experiences for clients, while developing valuable skills and expertise.Salary and Benefits: Our competitive salary + commission structure ranges...
-
Senior Travel Specialist
6 months ago
Sandton, South Africa RMV Solutions Recruitment Full timeTo create, provide quotes for, and arrange trips to southern Africa for travellers through international agents for High-End clients.Responsibilities:Evaluate client requirements including special interests, needs, and budgetProvide timely quotes for all requested servicesMake reservations for all requested servicesCorrespond with clients in writing and...