Central Reservations Agent
4 weeks ago
BlackBrick Hotels is seeking and experienced Central Reservations Agent.
**About BlackBrick Hotels**
BlackBrick Hotels is revolutionizing the hospitality industry with its sustainable aparthotels, offering a unique combination of modern urban living, technology-driven convenience, and eco-conscious practices. With locations across Africa and a growing presence internationally, BlackBrick delivers exceptional guest experiences through our innovative approach to urban accommodation.
**Position Overview**:
**Key Responsibilities**:
- ** Customer Service**: Provide prompt, friendly, and professional service to potential guests, addressing inquiries and offering recommendations that match their needs.
- ** Coordination with Properties**: Liaise with BlackBrick hotels to ensure smooth communication regarding guest bookings, special requests, and any changes to reservations.
- ** Upselling**: Identify opportunities to upsell rooms, services, and packages to maximize revenue while enhancing the guest experience.
- ** Record Keeping**: Maintain accurate and detailed records of bookings, guest preferences, and any special requests, ensuring seamless service delivery.
- ** Problem Solving**: Address and resolve any guest concerns or complaints regarding their bookings or inquiries, ensuring a positive outcome.
- ** System Management**: Update the reservation system with real-time availability, promotions, and rates, and communicate updates to the sales and marketing team.
- ** Reporting**: Provide regular reports on booking patterns, room occupancy rates, and any guest feedback to management.
**Qualifications**:
- ** Matric (Grade 12)** or equivalent qualification.
- Previous experience in a **reservations role** or **customer service** position within the hospitality industry is advantageous.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong organizational skills and attention to detail.
- Proficiency in using hotel reservation software systems and Microsoft Office.
- Ability to multitask and handle high-pressure situations with ease.
- Sales skills with the ability to upsell and recommend additional services to guests.
**Why Join Us?**
At BlackBrick Hotels, you will be part of a dynamic, eco-conscious team that is transforming the hospitality landscape. We offer opportunities for career growth, training, and development within a fast-paced, innovative environment.
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