![HotelJobs.co.za](https://media.trabajo.org/img/noimg.jpg)
Central Reservations Agent
3 weeks ago
BlackBrick Hotels is seeking and experienced Central Reservations Agent.
**About BlackBrick Hotels**
BlackBrick Hotels is revolutionizing the hospitality industry with its sustainable aparthotels, offering a unique combination of modern urban living, technology-driven convenience, and eco-conscious practices. With locations across Africa and a growing presence internationally, BlackBrick delivers exceptional guest experiences through our innovative approach to urban accommodation.
**Position Overview**:
**Key Responsibilities**:
- ** Customer Service**: Provide prompt, friendly, and professional service to potential guests, addressing inquiries and offering recommendations that match their needs.
- ** Coordination with Properties**: Liaise with BlackBrick hotels to ensure smooth communication regarding guest bookings, special requests, and any changes to reservations.
- ** Upselling**: Identify opportunities to upsell rooms, services, and packages to maximize revenue while enhancing the guest experience.
- ** Record Keeping**: Maintain accurate and detailed records of bookings, guest preferences, and any special requests, ensuring seamless service delivery.
- ** Problem Solving**: Address and resolve any guest concerns or complaints regarding their bookings or inquiries, ensuring a positive outcome.
- ** System Management**: Update the reservation system with real-time availability, promotions, and rates, and communicate updates to the sales and marketing team.
- ** Reporting**: Provide regular reports on booking patterns, room occupancy rates, and any guest feedback to management.
**Qualifications**:
- ** Matric (Grade 12)** or equivalent qualification.
- Previous experience in a **reservations role** or **customer service** position within the hospitality industry is advantageous.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong organizational skills and attention to detail.
- Proficiency in using hotel reservation software systems and Microsoft Office.
- Ability to multitask and handle high-pressure situations with ease.
- Sales skills with the ability to upsell and recommend additional services to guests.
**Why Join Us?**
At BlackBrick Hotels, you will be part of a dynamic, eco-conscious team that is transforming the hospitality landscape. We offer opportunities for career growth, training, and development within a fast-paced, innovative environment.
-
Reservations Agent
2 weeks ago
Sandton, South Africa Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Central Reservations Manager
3 weeks ago
Sandton, South Africa CyberPro Consulting Full time**Job Information**: Work Experience - 5+ yearsIndustry - Hotels and LodgingSalary - 36500.00City - SandtonState/Province - GautengCountry - South AfricaZip/Postal Code - 2172Central Reservations Manager - Hotel Chain The Reservations Manager is responsible for managing the reservations process and operation in the properties - 5 Hotels with a total of 465...
-
Central Reservations Manager
3 weeks ago
Sandton, South Africa HotelJobs.co.za Full time**Exciting Opportunity**: Central Reservations Manager Kendrick Recruitment, a prominent recruitment agency, is excited to present an opportunity for a skilled and experienced individual to join a reputable company as a Central Reservations Manager. The company is based in Sandton, Johannesburg, and the role will involve managing a reservations team of 6 to...
-
Group Reservations
3 weeks ago
Sandton, South Africa Bright Placements Full timeThey will co-ordinate and supervise all staff that are employed in the Central Reservations Department. The position communicates with all departments in order to ensure efficient and reliable service. It is required that this individual will oversee the administration of all rates and system requirements on the Central Reservations System as well as the PMS...
-
Group Reservations
3 weeks ago
Sandton, South Africa Bright Search Recruitment (Pty) Ltd Full timeThey will co-ordinate and supervise all staff that are employedin the Central Reservations Department.The position communicates with all departments in order toensure efficient and reliable service.It is required that this individual will oversee the administrationof all rates and system requirements on the CentralReservations System as well as the PMS...
-
Reservations Agent
4 weeks ago
Sandton, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24203970 **Job Category**Reservations **Location**Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa, 2126 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent franchisee,...
-
Group Central Reservations Manager, Sandton
2 weeks ago
Sandton, South Africa HotelJobs.co.za Full timeRequired for large, established luxury hospitality group; to oversee 9 properties. - Valid RSA ID is required - Driver’s licence + own transport/access to reliable transport essential - Minimum of 5 years’ experience with proven track record within a luxury hotel environment - Experience/working knowledge of relevant central reservations systems -...
-
Group Reservations Manager
3 weeks ago
Sandton, South Africa Wild Dreams Hospitality Full timeThe Reservations Manager will co-ordinate and supervise all staff that are employed in the Central Reservations Department by training and motivating the team to deliver quality service and meet financial targets. Together with managing the reservations process and operation for the Lodge & Hotel Group.Candidate Requirements:Must have at least 5 years...
-
Reservations Agent
4 weeks ago
Sandton, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a Reservations Agent for a luxury group of lodges with offices based in Johannesburg, Gauteng. We are looking for someone who is competent, experienced and committed to their role in the establishment. Requirements and Education: - 2 years experience in a reservations role within a 5* environment. - Ability to act as part of...
-
Reservations Manager
2 weeks ago
Sandton, South Africa Wilderness Safaris Full time**PRIMARY PURPOSE** To manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all Wilderness camps. Inspiring a team to build strong relationships with agents, ensuring a positive reservations experience and an excellent guest journey with each reservation enquiry. The Reservations Manager is...
-
Front Office
4 weeks ago
Sandton, South Africa HotelJobs.co.za Full timeWe’re hiring a **Front Office & Reservations Agent** to join our team. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. **Minimum Requirements**: - Hospitality Diploma/ Degree or Similar - 3 years experience in a similar role - Knowledge of Nebula...
-
Senior Hotel Reservations Manager
4 weeks ago
Sandton, South Africa C & G (Hospitality) Recruitment Full time**International Blue Chip company is requiring a Senior Operations Manager for its central reservations department**. **NB: Minimum 5 years experience managing a hotel reservations call centre** **Job Scope**: The Sr Operations Manager oversees operational activities of the **Central Reservations Department.** Their duties include managing the day to day...
-
Franchised Reservations Agent
2 weeks ago
Sandton, South Africa Marriott Worldwide Full time**Job Number** 22125256 **Job Category** Reservations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an independent...
-
Franchised Reservations Agent
2 weeks ago
Sandton, South Africa Marriott International, Inc Full time**Job Number** 22125256 **Job Category** Reservations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an independent...
-
Reservations Agent
3 weeks ago
Sandton, South Africa Marriott International, Inc Full time**Job Number** 24033073 **Job Category** Reservations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Additional Information**:This hotel is owned and operated by an independent...
-
Reservations Assistant
2 weeks ago
Sandton, South Africa HotelJobs.co.za Full timeWell known inbound travel management company based in Sandton is looking for a Reservations Assistant. It is important to note that this is an entry level administrative position with the opportunity to learn and grow within a dynamic industry and a leading travel company. Responsible for: - Reconfirmation of consultant files - Checking Tourplan against...
-
Hospitality Reservations Consultant
1 week ago
Sandton, South Africa HotelJobs.co.za Full timeKendrick Recruitment is seeking a well-spoken and experienced **Reservations Consultant** **(mid to Senior level) **for a reputable **small luxury lodge & hotel collection**, at their offices based in **Blairgowrie/Hyde Park area of Johannesburg, Gauteng.** **Key responsibilities**: - To ensure all interaction with guests and agents is professional, warm,...
-
Reservationist (Previous Hotel Reservations
2 weeks ago
Sandton, South Africa C & G (Hospitality) Recruitment Full time**Hotel Reservationist - Previous Hotel Reservations Experience essential - Sandton Central Office Based** - **Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential.**: - **Qualification: Hospitality Diploma or Certification**: - **Experience: 5 Years minimum**: - **Must Have: Hotel Reservations...
-
Lodge Reservations Travel Specialist
1 week ago
Sandton, South Africa HotelJobs.co.za Full timeWell known DMC based in Sandton is looking for a Lodge Reservations Travel Specialist. - Creative and out of the box planning and designing of leisure FIT tailor-made itineraries - Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents - Ensuring turnaround times are strictly...
-
Car Rental Agent
3 weeks ago
Sandton, South Africa Esteem Recruitment Full timeOur Client a leader in car rental, Currently seeks a Rental agent for branch in Sandton - Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process. - Reservation Management: - Vehicle Inspection: - Rental Agreement: - Prepare rental agreements,...