Customer Support Specialist for Tech Trading

1 month ago


Cape Town, Western Cape, South Africa SupportYourApp Full time

Are you passionate about delivering exceptional customer experiences in the tech trading industry?

We're looking for a highly skilled Customer Support Specialist to join our team at SupportYourApp, a leading provider of support services for tech companies worldwide.

As a Customer Support Specialist, you'll play a critical role in resolving customer inquiries and issues in a timely and professional manner. Your excellent communication skills, both written and verbal, will enable you to build strong relationships with customers, stakeholders, and internal teams.

Key responsibilities include:

  • Responding to customer inquiries via email, phone, or chat
  • Resolving customer issues efficiently and effectively
  • Collaborating with external stakeholders, such as hotels, booking platforms, and service partners
  • Meeting team Key Performance Indicators (KPIs)
  • Staying up-to-date with cutting-edge technology and software
  • Safely handling sensitive customer information

To succeed in this role, you'll need:

  • Excellent English language skills (C1-C2 level)
  • Experience in customer support, preferably in the tech trading industry
  • Strong knowledge of trading concepts and financial markets
  • Tech-savviness with experience using trading platforms and software
  • Analytical and research skills
  • A positive, responsible, and proactive attitude
  • A personal laptop or computer with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Bonus points if you have:

  • Experience with CRM systems

This is a fantastic opportunity to work with a dynamic team, learn new skills, and enjoy a flexible schedule, remote work, and a comprehensive compensation package in USD. We offer:

  • A competitive salary range: $45,000 - $60,000 per year
  • Flexible working hours and a fully remote work setup
  • An inclusive international environment with colleagues from over 30 countries
  • Opportunities for professional growth and development
  • A great bonus program for referrals and performance
  • Paid intensive training and probation
  • A responsive management team that values your growth and long-term collaboration

About us:

SupportYourApp is a multinational company specializing in premium outsourced customer support and CX services for tech companies globally. With over 10 years of experience and 7 hubs worldwide, we treat our team members like our clients, offering unlimited care, an individual approach, and a positive experience. Join our team and send your CV in English highlighting your outstanding skills.



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