Customer Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Neo Brokers (Pty) Ltd Full time

About the Role:


As a Customer Support Specialist at Neo Brokers (Pty) Ltd, you will play a vital role in providing exceptional customer service and support to our clients.



About Us

Neo Brokers (Pty) Ltd is a leading financial services provider dedicated to delivering innovative solutions to our clients. We are committed to excellence and strive to build long-term relationships with our customers.



The Job Description

We are seeking a highly skilled and experienced Customer Support Specialist to join our team. The successful candidate will be responsible for:



  • Providing prompt and professional customer support via multiple channels;
  • Assisting customers with trading processes, platform navigation, and technical issues;
  • Resolving customer complaints and ensuring customer satisfaction;
  • Maintaining accurate records of interactions and transactions;
  • Staying updated on market trends and platform updates;
  • Managing FICA verifications.


What You Need to Succeed

To excel in this role, you will require:



Effective communication skills;
Excellent problem-solving and analytical skills;
Proven customer support experience;
A solid understanding of financial markets and trading platforms;
Proficiency in customer service software and communication tools;
Flexibility to work shifts, including weekends.

Salary and Benefits

We offer a competitive salary range of R200,000 - R250,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including medical aid, retirement funding, and paid time off.



Why Join Us?

At Neo Brokers (Pty) Ltd, we value our employees and strive to create a positive and supportive work environment. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, please apply now




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