Travel Advisor
2 months ago
Job Title: Travel Advisor - Ecommerce Division
Company: Cullinan Holdings
Location: Johannesburg
Job Type: Full-time
Industry: Travel and Tourism
Job Description:
We are seeking a highly motivated and experienced Travel Advisor to join our Ecommerce Division in Johannesburg. As a Travel Advisor, you will be responsible for providing world-class service to our customers by effectively managing and coordinating the selling and booking of holiday packages.
Key Responsibilities:
- Offer professional travel advice and provide accurate and creative quotations to customers by discussing their requirements.
- Successful achievement of personal sales targets by actively closing the sale and converting quotations to bookings.
- Effective management of booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
- Maintain high levels of quality and productivity by managing workload and meeting deadlines.
- Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
- Offer world-class service, develop a culture, strive to exceed expectations, and offer a "wow" service to our customers.
Requirements:
- Travel and Tourism Certificate
- Proficient on a GDS, Amadeus preferred
- Excellent numeracy and literacy skills
- 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
- Practical Experience with compiling travel packages and creating costings
- Able to work flexi hours (shift work)
- Working knowledge of Microsoft Word and Excel and Outlook
- Good geographical knowledge
- Thorough working knowledge of Reservations process from input to output
- Experience with reading and interpreting contracts
- Ability to meet targets and attention to detail critical
- Effective Communication Skills (effective written and verbal communication)
Benefits:
- You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
- There will be plenty of leads so no need for cold-calling.
- Unlimited learning and growth potential.
- Basic salary plus lucrative sales commission.
- Travel opportunities upon reaching and exceeding your targets.
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