Customer Experience Ambassador

1 month ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Chinese Speaking Centre Ambassador

This role is for passionate, enthusiastic, and friendly individuals who enjoy being part of a dynamic team, learning new skills, and making a difference while contributing to the future of a start-up brand.

Key Responsibilities:
  • Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels.
  • Provide best-in-class luxury service to our Travel Advisors and international guests via phone, video calls, email, and chat.
  • Support the Global Sales Organisation by building strong relationships with our Travel Advisors and Guest community.
  • Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalized guest experiences.
  • Provide feedback on the quality and efficiency of customer support processes and suggest enhancements.
Requirements:
  • Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
  • Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.
  • Fluent in oral and written English and Chinese; any other language is a plus.
  • Confident speaking on the phone/video calls, representing the brand.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from different countries.
  • Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage).


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