Ambassador of Chinese Speaking Centre

1 day ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time
Job Title: Chinese Speaking Centre Ambassador

This role is for passionate, enthusiastic, and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Key Responsibilities:
  • Book all aspects of the guest journey, including journeys, destinations, pre/post travel, and hotels, to deliver exceptional luxury service.
  • Provide best-in-class service to Travel Advisors and international guests through phone, video calls, email, and chat.
  • Support the Global Sales Organisation by building strong relationships with Travel Advisors and the guest community.
  • Be an expert in using technology systems, such as Salesforce and Versonix Seaware, to deliver personalized guest experiences.
  • Provide feedback on customer support processes and suggest enhancements to improve quality and efficiency.
Requirements:
  • Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
  • Hospitality mindset with excellent communication and problem-solving skills.
  • Fluent in oral and written English and Chinese, with any additional language a plus.
  • Confident in representing the brand on phone/video calls.
  • Excellent listening and problem-solving skills.
  • Culturally sensitive to clients from diverse countries.
  • Comfortable using IT systems daily, with knowledge of Versonix Seaware and Salesforce an advantage.


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