Chief Customer Service Operations Director

4 days ago


Sandton, South Africa Hello Group Recruitment Full time

Hello Group Recruitment is seeking an experienced Senior Call Centre Manager to lead our team in delivering exceptional customer service in the financial services industry.

The successful candidate will have a minimum of 7+ years in Call Centre management, with experience in managing a team of 100 Customer Service Consultants. This individual will be responsible for ensuring operational efficiency, meeting performance targets, and maintaining compliance with regulatory standards.

This is a senior-level position that requires a strategic thinker with a strong background in team leadership, process optimization, and compliance in a financial services environment.

We are looking for someone who can:

  • Develop and implement effective strategies to improve customer satisfaction and loyalty;
  • Manage and motivate a team of Customer Service Consultants to achieve their full potential;
  • Collaborate with other departments to ensure seamless delivery of customer service;

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Hello Group Recruitment offers a competitive salary package, including an estimated $120,000 - $150,000 per annum, depending on experience. The role also comes with a range of benefits, including professional development opportunities and a supportive work environment.



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