Senior Customer Advocate

5 days ago

Cape Town, Western Cape, South Africa VHRS Full time
About the Role

VHRS is seeking a talented individual to fill the position of Senior Customer Advocate. This full-time role will be based in Cape Town and will involve working closely with the Head of Customer Success to establish and refine best practices, enhance partner satisfaction, and ensure operational excellence.

Job Summary
This is an exciting opportunity for a motivated and proactive individual to join our team and take on a key role in driving customer success. If you have a background in digital marketing, performance marketing, or customer success and are looking for a challenging and rewarding role, please apply.

Duties and Responsibilities
- Assist the Head of Customer Success in setting up and optimizing customer success processes and workflows.
- Support day-to-day customer success operations, including task coordination and follow-ups.
- Monitor and analyze performance metrics for WhatsApp campaigns and chat interactions, identifying areas for improvement.
- Help refine and update response templates, ensuring clear and effective communication.
- Partner Communication and Management: Conduct performance campaigns and manage client feedback sessions. Support upselling and cross-selling initiatives.
- Performance Analysis and Reporting: Monitor campaign metrics to generate performance reports that provide actionable insights for clients.
- Create and maintain regular performance and engagement reports.
- Customer Success processes: Develop scalable customer success processes and improve internal processes in order to delight our clients.
- Assist in the management and optimization of Meta ad campaigns as needed.

Requirements
- 2-4 years experience in digital marketing, performance marketing, or customer success.
- Strong analytical skills, with the ability to interpret and act on performance data.
- Familiarity with Meta Business tools and the WhatsApp Business API.
- Proficiency in digital marketing concepts and campaign performance metrics.
- Organized and detail-oriented, with proven project management capabilities.
- Digital Marketing Expertise: Proficient with pay per click advertising (focused on META ads) and/or chatbot marketing platforms. Preferably WhatsApp chatbot marketing experience.
- A proficiency in design tools would be beneficial (Canva / Adobe suite).
- Customer Success Experience: An understanding of CRM platforms and customer success tools.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.

The estimated salary for this role is R800,000 - R1,200,000 per annum.

  • Senior Customer Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Group Full time

    Job Title: Senior Customer AdvocateWe are seeking a highly skilled and experienced Senior Customer Advocate to join our team at the Sanlam Group.

  • Customer Experience Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa Somewhere Full time

    Located in London, Somewhere is seeking a Customer Experience Advocate to join their team. This role offers an estimated salary of USD 2,500 per month.About SomewhereSomewhere is a membership management software that helps businesses effectively sell, track, and grow their membership. With a strong focus on customer support and problem resolution, the...

  • International Customer Advocate

    4 days ago

    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Job DescriptionWe are seeking an International Customer Advocate to join our team at Callforce Direct. As a member of our International sales team, you will be responsible for providing top-notch support to our international customers.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.Assist...

  • Global Customer Experience Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Job OverviewWe are seeking a highly skilled Global Customer Experience Advocate to join our team in Western Cape, Cape Town.Salary:R175,000 - R250,000 per annumJob DescriptionAs a Global Customer Experience Advocate, you will be responsible for delivering exceptional customer experiences through prompt and accurate communication. Your primary goal will be to...

  • Customer Success Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa Nedbank Full time

    About the RoleWe are seeking a highly motivated Customer Success Advocate to join our Sales Enablement team at Nedbank. As a key member of our team, you will play a critical role in driving sales growth and customer satisfaction by delivering exceptional service and support.Job SummaryThe Customer Success Advocate will be responsible for:Driving data and...

  • Customer Success Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency">We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.">Job Overview">We are seeking a Customer Success Advocate with at least 3 years of experience in a similar...

  • Global Customer Advocate

    4 days ago

    Cape Town, Western Cape, South Africa Elite Search Full time

    About the JobWe are looking for a highly motivated Global Customer Advocate to join our team at Elite Search. As a key member of our support team, you will be responsible for building and strengthening customer relationships through regular communication and proactive issue resolution.Key Responsibilities:Resolve Technical Issues: Diagnose and resolve...

  • Customer Support Advocate Position

    1 month ago

    Cape Town, Western Cape, South Africa abc Full time

    We are currently seeking a highly skilled Customer Support Advocate to join our team at ABC in Cape Town. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.The ideal candidate will have a strong background in customer service, with at least 1 year of...

  • Customer Experience Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    Teleperformance OpportunityOverview: Teleperformance is a leading global customer experience company, seeking highly motivated and dedicated individuals to join our team. As a Customer Experience Advocate, you will be at the forefront of delivering exceptional customer service, driving business growth, and fostering long-term relationships with...

  • Senior Litigation Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa Red Rock Recruitment Full time

    Job Title: Senior Litigation AdvocateAbout the Role:We are seeking a seasoned Attorney with a strong background in litigation to join our team at Red Rock Recruitment. This is an exciting opportunity for a highly skilled professional to leverage their expertise and contribute to the growth of our organization.Responsibilities:Represent clients in court...

  • Customer Experience Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa RareCruit Full time

    Job DescriptionWe are seeking a highly skilled Rental Support Specialist to join our team at RareCruit. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.About the RoleThis is a full-time position that requires strong communication skills, attention to detail, and the ability...

  • Sales Representative and Customer Advocate

    4 weeks ago

    Cape Town, Western Cape, South Africa La Granson International Full time

    Company OverviewLa Granson International is a reputable organization that values its customers and their opinions. Our mission is to provide exceptional products and services that meet the evolving needs of our clients.About the RoleWe are seeking a highly skilled Sales Executive who will be the face of our company, highlighting our brand image while...

  • Customer Service Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Boldr Full time

    About the RoleWe are seeking a highly skilled Customer Advocate to join our team at Boldr. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and ensuring our clients receive timely and professional assistance.As a Customer Advocate, you will be responsible for interacting with customers to address...

  • Customer Service Representative with Excellent Communication Skills

    1 month ago

    Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...

  • Customer Success Strategist

    2 months ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    About the RoleElectrum Payments is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.Main Responsibilities:Serve as the primary point of contact for clients, working closely...

  • Customer Experience Manager for Payments Solutions

    4 weeks ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    At Electrum Payments, we are a next-generation payments technology company that offers cloud-native software to optimize the processing of financial transactions.We've built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we...

  • Senior Customer Service Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Astron Energy Ltd. Full time

    Job Title: Senior Customer Service ManagerAstron Energy Ltd. is seeking a highly skilled and experienced Senior Customer Service Manager to lead our Call Centre operations in Western Cape, Cape Town.Key Responsibilities:Leadership and Management: Manage individuals within a team, ensuring effective communication, coaching, and mentoring to achieve...

  • Senior Software Development Leader

    1 month ago

    Cape Town, Western Cape, South Africa The Recruitment Council Full time

    Senior Software Development LeaderA leading financial services company is seeking a highly skilled Senior Software Development Leader to oversee the development of a national CRM platform used by financial advisors.In this senior role, you'll:* Design and develop cutting-edge features for the CRM platform, client portals, and mobile apps (iOS & Android).*...

  • Senior Frontend Developer

    1 month ago

    Cape Town, Western Cape, South Africa Vista Full time

    About the Role:Vista Entertainment, the world's leading cinema management software company, is seeking a skilled Senior Frontend Developer to join its award-winning Digital team. As a key member of the team, you will work on high-profile projects creating custom cinema websites for global clients, utilizing ReactJs and Typescript.Your Key...

  • Senior CX Strategic Planner

    2 months ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    About the JobAmazon Commercial Services (South Africa) (Pty) Ltd - N09 is seeking a highly skilled Senior CX Strategic Planner to join our team. This is an exciting opportunity for a customer-focused professional to drive strategic initiatives that enhance the customer experience.Key ResponsibilitiesDefine and Deliver CX Roadmap: Develop and execute a...