Senior Customer Service Manager

2 weeks ago


Cape Town, Western Cape, South Africa Astron Energy Ltd. Full time
Job Title: Senior Customer Service Manager

Astron Energy Ltd. is seeking a highly skilled and experienced Senior Customer Service Manager to lead our Call Centre operations in Western Cape, Cape Town.

Key Responsibilities:
  • Leadership and Management: Manage individuals within a team, ensuring effective communication, coaching, and mentoring to achieve high-performance standards.
  • Operational Excellence: Oversee all Call Centre activities, track productivity, and identify areas for improvement to enhance efficiency and customer satisfaction.
  • Employee Development: Coach, counsel, and develop team members, implementing Performance Management Scorecards and performance agreements to drive growth and success.
  • Service Quality: Manage day-to-day operations, scheduling, and service quality, ensuring seamless customer interactions and resolution of issues.
Requirements:
  • Education: Diploma in Sales and Marketing or Business Administration, with a degree in Business Management or equivalent being advantageous.
  • Experience: 3-5 years in Call Centre operations, with some experience in a senior or supervisory role.
  • Skills: Leadership, problem-solving, relationship building, time management, customer service, and technical skills in Microsoft Office and Call Centre software.
Estimated Salary:

R420,000 - R600,000 per annum, depending on experience.



  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    About EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa Galaxy Outsourcing Full time

    Job Title: Senior Operations Manager - Customer ServiceWe are seeking an experienced Senior Operations Manager to lead our customer service team in the UK. As a key member of our operations team, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Key Responsibilities:As a Customer Service Representative with Service Solutions in Access Park, you will provide world-class service to our customers. Your strong communication skills and ability to work in a fast-paced environment will make you a great fit for this role.Requirements:Grade 12, Excellent communication skills, Ability to work Access Park...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    OverviewA leading customer experience outsourcing and business process management (BPO) services company, EXL Service, is seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US.About the RoleThis exciting opportunity involves working with customers via phone, email, and chat platforms, providing exceptional...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking dedicated individuals to join our team as Insurance Customer Service Representatives in the US contact center.OverviewAs a customer-centric organization, EXL Service is committed to providing exceptional service to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is a positive one.Compensation...


  • Cape Town, Western Cape, South Africa Ares Holdings Full time

    About the RoleAres Holdings is seeking an experienced Senior Customer Service Operations Manager to lead our customer service operations team. In this role, you will be responsible for managing a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of customer service...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a skilled Retail Sales Associate to join our team at Service Solutions' Hermanus branch.Estimated Salary: R 15,000 - R 20,000 per month (dependent on experience)Company OverviewWe are a leading international brand and market leader in the retail industry, committed to providing exceptional customer service and experiences.Job DescriptionAs a...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...

  • Senior Finance Manager

    2 months ago


    Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Senior Finance Manager - FMCG Retail LeaderService Solutions is seeking a Senior Finance Manager to lead our FMCG retail business. As a key business partner, you will provide business performance analysis and manage the Sales & Operations Planning process.Key Responsibilities:Lead a team of finance and business analysts in various aspects of the...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Senior Retail Operations Manager RolePremium and busy brand is seeking to employ an experienced Senior Retail Operations Manager to oversee the daily operations of a Boutique in Tyger Valley.The ideal candidate will have a proven track record of managing day-to-day store operations, promoting the company image, and driving growth and development of the...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...