Senior Customer Service Manager
2 weeks ago
Astron Energy Ltd. is seeking a highly skilled and experienced Senior Customer Service Manager to lead our Call Centre operations in Western Cape, Cape Town.
Key Responsibilities:- Leadership and Management: Manage individuals within a team, ensuring effective communication, coaching, and mentoring to achieve high-performance standards.
- Operational Excellence: Oversee all Call Centre activities, track productivity, and identify areas for improvement to enhance efficiency and customer satisfaction.
- Employee Development: Coach, counsel, and develop team members, implementing Performance Management Scorecards and performance agreements to drive growth and success.
- Service Quality: Manage day-to-day operations, scheduling, and service quality, ensuring seamless customer interactions and resolution of issues.
- Education: Diploma in Sales and Marketing or Business Administration, with a degree in Business Management or equivalent being advantageous.
- Experience: 3-5 years in Call Centre operations, with some experience in a senior or supervisory role.
- Skills: Leadership, problem-solving, relationship building, time management, customer service, and technical skills in Microsoft Office and Call Centre software.
R420,000 - R600,000 per annum, depending on experience.
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Customer Service Representative
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Customer Service Specialist
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Customer Service Representative
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Customer Service Representative
2 weeks ago
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Customer Service Representative
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Customer Service Representative
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
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Customer Service Representative – Hermanus
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Customer Service Representative
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Customer Service Representative
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Insurance Customer Service Representative
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Insurance Customer Service Representative
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Senior Customer Service Operations Manager
1 week ago
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Retail Sales Associate
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAt Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...
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Senior Finance Manager
2 months ago
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Senior Retail Operations Manager
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Cape Town, Western Cape, South Africa Service Solutions Full timeSenior Retail Operations Manager RolePremium and busy brand is seeking to employ an experienced Senior Retail Operations Manager to oversee the daily operations of a Boutique in Tyger Valley.The ideal candidate will have a proven track record of managing day-to-day store operations, promoting the company image, and driving growth and development of the...
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Customer Support Specialist
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Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...
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Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeJob OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...