Aparthotel Hotel Operations Manager Position

1 month ago

Cape Town, Western Cape, South Africa Totalstay Full time

About the Role:

As a seasoned hotel professional, this position offers an opportunity to lead and inspire a team in ensuring seamless hotel operations while maintaining high service standards. A key responsibility is to supervise staff, manage day-to-day activities, and create a positive atmosphere for guests.

We are seeking an individual with a positive demeanour, excellent communication and organisational skills, and the ability to thrive in a fast-paced environment. A strong knowledge of Cape Town and leadership skills to motivate a team towards excellence are essential.

The ideal candidate will have:

  • Previous experience in the hotel industry with a deep understanding of Cape Town.
  • Exceptional interpersonal skills to enhance service standards throughout the operation.
  • Excellent communication skills with staff and stakeholders at all levels.
  • A proven track record of delivering outstanding guest service and effective time management.
  • Ability to organise, plan ahead, and manage workload efficiently.
  • A collaborative and self-driven individual who can work both independently and as part of a team.
  • Ability to manage and motivate a team of staff members.
  • Capability to work effectively in a fast-paced and innovative environment.
  • Excellent computer skills, specifically using Google and Internet applications.
  • Ability to maintain a positive and professional demeanour in all situations.
  • Creative problem-solving skills and the ability to find solutions when challenges arise.

Roles and Responsibilities:

This role involves:

1. Staff Supervision:

  • Assigning duty rosters for Front Office, Housekeeping, and Night Audit teams.
  • Ensuring staff maintain a neat appearance and correct attitude.
  • Providing instructions and solutions to the team.

2. Guest Service:

  • Engaging with guests individually, actively addressing their requests and concerns.
  • Maintaining data integrity in line with regulations and company policy.
  • Handling check-ins and check-outs, resolving guest complaints promptly.

3. Oversight of Night Auditors:

  • Ensuring night procedures are maintained according to company standards.
  • Managing incidents occurring at night until resolution.

4. Supervision of Housekeepers:

  • Providing oversight and guidance to the Housekeeping team.
  • Ensuring high cleanliness and maintenance standards.

5. Supervision of Front Desk:

  • Providing oversight and guidance to the Front Desk team.
  • Ensuring smooth operations, including check-ins, check-outs, and guest inquiries.

6. Additional Responsibilities:

  • Adhering to revenue handling processes.
  • Ensuring compliance with legal requirements and company policies.
  • Maintaining staff performance standards through proper management.
  • Handling HR matters and disciplinary procedures.

Working Schedule:

  • Rotational day shifts, including weekends.

What We Offer:

  • A dynamic work environment where you can make a tangible impact.
  • Opportunities for professional growth and development within Totalstay.
  • A competitive salary, estimated at R120,000 per annum, commensurate with experience.

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