Executive Aparthotel Director

4 days ago

Cape Town, Western Cape, South Africa Totalstay Full time
About the Role

Totalstay is seeking an experienced and visionary Executive Aparthotel Director to lead our team and drive the seamless operation of our property.

Job Summary:
  • Leverage your expertise in managing housekeeping teams, VIP guest management, hotel marketing, revenue reporting, and overall hotel operations to deliver unparalleled guest satisfaction.
  • Maintain high standards of cleanliness, maintenance, and safety throughout the property while ensuring compliance with all relevant regulations and company policies.
Key Responsibilities:Leadership & Team Management
  • Provide strategic leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
  • Recruit, train, and mentor housekeeping, concierge, and maintenance teams to ensure high performance and professional development.
Operational Excellence
  • Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
  • Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
  • Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise performance.
Guest Experience
  • Champion a guest-centric approach, ensuring that all guest interactions exceed expectations and reflect the brand's values.
  • Implement personalised guest services and amenities to enhance VIP guest satisfaction and loyalty.
  • Address guest feedback and resolve any issues or concerns in a timely and effective manner.
Revenue Management
  • Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimisation, upselling opportunities, and promotional campaigns.
Financial Management
  • Work with the Totalstay Operations team to develop and manage the hotel budget, ensuring that revenue and expenses are in line with financial targets.
  • Implement cost-control measures to maximise profitability while maintaining service quality.
  • Prepare regular financial reports and forecasts for senior management.

We offer a competitive salary package tailored to your experience and expertise. This includes a dynamic work environment where your contributions drive real change, opportunities for career advancement, and a vibrant and inclusive company culture prioritising the well-being of every team member. Our benefits include "Friends & Family" nightly rates at all Totalstay properties, wellness initiatives, and our very own reward and recognition programme.

Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels with the flexibility and freedom of DIY travel, offering the essential services a traveller expects from a hotel together with the freedom, space, and individuality of a home. The estimated annual salary for this role is between $120,000 and $180,000, depending on experience and qualifications.

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