Customer Experience Ambassador

1 month ago


Midrand, Gauteng, South Africa Virgin Active South Africa Pty Ltd Full time
Job Title: Customer Experience Ambassador

About Us: Virgin Active South Africa Pty Ltd is a leading health and fitness club that provides exceptional services to its members.

Salary: R250,000 - R350,000 per annum

About the Role:

As a Customer Experience Ambassador, you will be responsible for delivering exceptional experiences to our members across various areas of the club. Your primary goal will be to engage members in a personalized and meaningful way, ensuring they feel valued and supported throughout their journey with us.

Key Responsibilities:
  • Conduct front-of-house duties, including controlling access into the facility and communicating with staff, members, and prospective members.
  • Deliver on member needs and experiences from entry to exit, adhering to operational standards and administration policies and procedures.
  • Engage with members to deliver excellent customer service, driving digital engagement and promoting online or digital exercise offerings tailored to individual member needs.
  • Build member relations, resolve complaints, and promote safe exercise practices.
  • Participate in ongoing training and self-development to enhance your skills and knowledge.

Requirements:
  • Grade 12 Senior Certificate or NQF Level 4 equivalent
  • Successful completion of Reception Academy
  • Good understanding and knowledge of digital platforms
  • Sound knowledge of Virgin Active exercise experiences
  • Comprehensive understanding of the customer journey and desired customer experience
  • Minimum of 12 months experience within a face-to-face customer-facing role
  • Proven ability to resolve member questions and queries
  • Embody business values, including people-centricity, passion for exercise, adaptability, curiosity, winning mentality, growth mindset, trustworthiness, and drive to create moments of magic for members.


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