Customer Experience Ambassador
1 month ago
About Us: Virgin Active South Africa Pty Ltd is a leading health and fitness club that provides exceptional services to its members.
Salary: R250,000 - R350,000 per annum
About the Role:
As a Customer Experience Ambassador, you will be responsible for delivering exceptional experiences to our members across various areas of the club. Your primary goal will be to engage members in a personalized and meaningful way, ensuring they feel valued and supported throughout their journey with us.
Key Responsibilities:
- Conduct front-of-house duties, including controlling access into the facility and communicating with staff, members, and prospective members.
- Deliver on member needs and experiences from entry to exit, adhering to operational standards and administration policies and procedures.
- Engage with members to deliver excellent customer service, driving digital engagement and promoting online or digital exercise offerings tailored to individual member needs.
- Build member relations, resolve complaints, and promote safe exercise practices.
- Participate in ongoing training and self-development to enhance your skills and knowledge.
Requirements:
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and desired customer experience
- Minimum of 12 months experience within a face-to-face customer-facing role
- Proven ability to resolve member questions and queries
- Embody business values, including people-centricity, passion for exercise, adaptability, curiosity, winning mentality, growth mindset, trustworthiness, and drive to create moments of magic for members.
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