Supply Chain Operations Director

17 hours ago


Midrand, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

Mayfly Agri (Pty) Ltd seeks an experienced Logistics and Customer Service Manager to oversee logistics activities and deliver exceptional customer service.

Salary: R800,000 - R1,200,000 per annum

The successful candidate will have a strong background in supply chain management, with expertise in managing complex logistics networks. A bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is required, along with a minimum of 5 years of professional experience in customer service, logistics, or supply chain roles within the crop protection, agricultural, or related industry.

A detailed understanding of local regulatory, customs, and distribution requirements in the South African market is essential, as is fluency in written and spoken English for effective communication with international and local partners, customers, and internal teams.

About the Role:
  • Logistics Management: Oversee sea, air, and road freight, warehousing, customs clearance, and insurance to ensure timely deliveries and high levels of customer satisfaction.
  • Relationship Building: Develop relationships with logistics service providers and coordinate order placement, tracking, and issue resolution.
  • Customer Service: Capture and monitor customer sales orders, delivery notes, and proof of deliveries, keep track records of sales and purchase flow, provide invoices to customers, and assist the accounting department in State of Account reconciliation when necessary.
  • Inventory Management: Manage warehousing operations, ensuring optimal inventory levels and effective stock rotation, and implementing inventory management best practices to meet market demands.
  • Process Optimization: Formalize and document logistics and customer service processes, propose and implement optimizations to improve efficiency and reduce costs, and collaborate with cross-functional teams to identify and eliminate bottlenecks.


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