Customer Experience Coordinator
1 day ago
Job Overview
Dis-Chem Pharmacies, a leading pharmacy chain in South Africa, is seeking an experienced Career Title to join their team.
About the Role
The ideal candidate will oversee all benefit reporting and administration for a specified region, ensuring accurate data capturing and completion of documentation pertaining to customer service.
Key Responsibilities:
- Maintain accurate records and reports on customer benefits and services
- Process transactions on CRM systems and capture relevant data
- Review and communicate card balances, statements, and reports to customers as needed
- Aid in quality assurance queries and ensure timely resolution
- Respond to customer inquiries and escalate issues when necessary
Requirements
To be successful in this role, you will need:
- Minimum Requirements
- Grade 12 / Matric certification
- Proof of vaccination certificate
- Desirable Qualifications
- Diploma in Business Administration, Customer Service, or relevant field
- At least 2 years of administration experience
What We Offer
As a valued member of our team, you can expect:
- A market-related salary: R350,000 - R450,000 per annum (estimated)
- A comprehensive medical aid package
- A contributory provident fund
- A staff account facility
Company Culture
Dis-Chem Pharmacies is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We actively support the recruitment of people with disabilities.
We thank all applicants for their interest; however, only successful candidates will be contacted within two weeks of the closing date.
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