Customer Experience Coordinator

1 day ago


Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full time

Job Overview

Dis-Chem Pharmacies, a leading pharmacy chain in South Africa, is seeking an experienced Career Title to join their team.

About the Role

The ideal candidate will oversee all benefit reporting and administration for a specified region, ensuring accurate data capturing and completion of documentation pertaining to customer service.

Key Responsibilities:

  • Maintain accurate records and reports on customer benefits and services
  • Process transactions on CRM systems and capture relevant data
  • Review and communicate card balances, statements, and reports to customers as needed
  • Aid in quality assurance queries and ensure timely resolution
  • Respond to customer inquiries and escalate issues when necessary

Requirements

To be successful in this role, you will need:

  • Minimum Requirements
    • Grade 12 / Matric certification
    • Proof of vaccination certificate
  • Desirable Qualifications
    • Diploma in Business Administration, Customer Service, or relevant field
    • At least 2 years of administration experience

What We Offer

As a valued member of our team, you can expect:

  • A market-related salary: R350,000 - R450,000 per annum (estimated)
  • A comprehensive medical aid package
  • A contributory provident fund
  • A staff account facility

Company Culture

Dis-Chem Pharmacies is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We actively support the recruitment of people with disabilities.

We thank all applicants for their interest; however, only successful candidates will be contacted within two weeks of the closing date.



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