Customer Experience Ambassador
5 days ago
We are seeking a highly skilled Customer Experience Ambassador to join our team at Bepsokeappointments.
About the RoleThis is an exciting opportunity for a professional with excellent communication and interpersonal skills to provide exceptional customer service in a fast-paced environment.
The successful candidate will act as the primary point of contact for guests, ensuring a seamless and memorable experience. This involves greeting and welcoming guests, responding to inquiries and resolving issues efficiently, and providing detailed information about our facilities and services.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience.
- Respond to guest inquiries, requests, and complaints promptly and efficiently, resolving issues to exceed expectations.
- Offer detailed information about the aparthotel's facilities, services, and nearby attractions.
- Anticipate guest needs and proactively provide solutions to enhance their stay.
The ideal candidate will have previous experience in customer-facing roles, preferably in the hospitality industry. A hospitality diploma and experience with cloud-based property management systems are also desirable.
Salary InformationThe estimated salary for this role is R250,000 - R350,000 per annum, depending on experience and qualifications.
Why Join Our Team?Bepsokeappointments offers a dynamic and supportive work environment, with opportunities for growth and development. We prioritize building strong relationships with our guests and team members, and we are committed to delivering exceptional customer experiences.
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