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Customer Experience Ambassador

3 weeks ago

Sandton, South Africa Bepsoke Appointments Full time

Bepsoke Appointments is seeking a highly skilled Guest Relations Officer to join our team.

About the Role:

  • This is a full-time position requiring a personable and professional individual to provide exceptional service to guests.
  • The ideal candidate will have previous experience in guest relations, customer service, or front-of-house roles, with a hospitality background preferred.

Key Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a seamless check-in experience.
  • Respond to guest inquiries, requests, and complaints promptly and efficiently, resolving issues to exceed expectations.
  • Anticipate guest needs and proactively provide solutions to enhance their stay.

Operational Support:

  • Coordinate with housekeeping, maintenance, and front desk teams to ensure rooms are prepared and issues are addressed promptly.
  • Maintain an up-to-date understanding of reservation systems and assist with bookings and cancellations.

Requirements:

  • Hospitality Diploma preferred.
  • Experience in Cloud-based property management systems.
  • A strong ability to build relationships with guests and encourage repeat stays and positive reviews.

Estimated Salary: R350,000 - R450,000 per annum (dependent on experience).