Customer Experience Strategist

1 day ago


Sandton, South Africa HR Genie Full time

We are seeking an experienced Customer Experience Strategist to join our team at HR Genie. As a key member of our organization, you will be responsible for driving customer satisfaction and engagement through innovative strategies and solutions.

Job Description

The ideal candidate will have a strong background in customer relationship management, with experience in leading cross-functional teams to achieve business objectives. Your expertise in digital transformation, customer journey mapping, and data analysis will enable you to drive strategic decisions that positively impact our customers' experiences.

About the Role
  • You will be responsible for developing and implementing customer-centric strategies that drive business growth and improve customer satisfaction.
  • Collaborate with our marketing and sales teams to create targeted campaigns that resonate with our customers.
  • Lead the development of customer journey maps to identify areas for improvement and opportunities for innovation.
  • Analyze customer feedback and sentiment data to inform strategic decisions and drive business outcomes.
Requirements
  • Bachelor's degree in a related field (e.g., Business Administration, Marketing, or Communications).
  • A minimum of 3 years of experience in customer experience strategy, digital transformation, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong analytical and problem-solving skills, with experience working with data analytics tools and software.
Benefits

We offer a competitive salary of $85,000 per year, comprehensive health insurance, and a generous retirement plan.

Location

This role is based in our headquarters in New York City, with the opportunity to work remotely one day a week.



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