Customer Experience Liaison
3 weeks ago
Imagine a career where you can make a real impact on people's lives by providing exceptional customer service. As a Customer Service Representative at iOCO Infrastructure Services, you'll be part of a dynamic team that's passionate about delivering outstanding client experiences.
With a strong background in IT, you'll be responsible for managing tickets, escalating issues, and providing top-notch support to our clients. You'll also have the opportunity to suggest improvements to workflow and processes, ensuring that our services are always evolving to meet the needs of our clients.
What You'll Do:
- Manage tickets from cradle to grave, ensuring timely resolution and escalation as needed
- Develop and maintain relationships with internal stakeholders, including technical support teams and colleagues
- Conduct regular reporting and analysis to identify areas for improvement and optimize our services
- Participate in ongoing training and development to stay up-to-date with industry trends and best practices
Who We're Looking For:
- 2+ Years' experience in an IT environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of ITIL Foundation principles and technical IT qualifications
About Our Team:
iOCO Infrastructure Services is a company that values innovation, collaboration, and continuous learning. We're committed to creating a workplace culture that's inclusive, diverse, and fun. As a Customer Service Representative, you'll be part of a team that's passionate about making a difference in people's lives.
Earn a Competitive Salary:
R110,000 - R130,000 per annum (estimated based on industry standards, location, and experience).
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