Customer Experience Liaison

3 weeks ago


Sandton, South Africa IOCO Full time

Imagine a career where you can make a real impact on people's lives by providing exceptional customer service. As a Customer Service Representative at iOCO Infrastructure Services, you'll be part of a dynamic team that's passionate about delivering outstanding client experiences.

With a strong background in IT, you'll be responsible for managing tickets, escalating issues, and providing top-notch support to our clients. You'll also have the opportunity to suggest improvements to workflow and processes, ensuring that our services are always evolving to meet the needs of our clients.

What You'll Do:

  1. Manage tickets from cradle to grave, ensuring timely resolution and escalation as needed
  2. Develop and maintain relationships with internal stakeholders, including technical support teams and colleagues
  3. Conduct regular reporting and analysis to identify areas for improvement and optimize our services
  4. Participate in ongoing training and development to stay up-to-date with industry trends and best practices

Who We're Looking For:

  • 2+ Years' experience in an IT environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of ITIL Foundation principles and technical IT qualifications

About Our Team:

iOCO Infrastructure Services is a company that values innovation, collaboration, and continuous learning. We're committed to creating a workplace culture that's inclusive, diverse, and fun. As a Customer Service Representative, you'll be part of a team that's passionate about making a difference in people's lives.

Earn a Competitive Salary:

R110,000 - R130,000 per annum (estimated based on industry standards, location, and experience).



  • Sandton, South Africa The Globevest Group Full time

    We are seeking a highly skilled Customer Service Liaison Professional to join our team at The Globevest Group. This is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients.About the RoleThe successful candidate will be responsible for managing customer inquiries, resolving issues, and providing...


  • Sandton, South Africa HotelJobs.co.za Full time

    World renowned Inbound DMC requires the services of a Guest Experience Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays and to assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either Johannesburg, Cape Town or Nairobi **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all...


  • Sandton, South Africa Wilderness Safaris Full time

    **PRIMARY PURPOSE** Proudly born and bred in Botswana over 39 years ago, Wilderness Safaris remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment. - This position can be based in either Johannesburg or Cape Town. **Detailed Responsibilities** -...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timeously and that all the relevant parties are kept informed throughout the guest journey. - This position can be based in either...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg, Cape Town** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg or Cape Town.** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all...


  • Sandton, South Africa Wilderness Full time

    **PRIMARY PURPOSE** - This position can be based in either **Johannesburg, Cape Town or Nairobi** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with...


  • Sandton, South Africa Wilderness Full time

    To provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed throughout the guest journey. **Responsibilities** - Handle all emergency calls and...


  • Sandton, South Africa Adcorp Holdings Full time

    The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's brand,...


  • Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** The Business Liaison Officer (BLO) will be responsible for the development and implementation of marketing strategies (including print / digital/social media marketing) with a focus on campaigns aimed at acquiring new business, retaining existing clients, and creating relevant customer journeys: - The BLO will be the custodian of the company's...


  • Sandton, South Africa Armstrong Appointments Full time

    As a Marketing Liaison Officer for the Founder & CEO, you will be part of Armstrong Appointments, a company transforming the B2B payment landscape. You will drive growth through personal assistance and marketing initiatives, shaping campaigns, fueling business expansion, and fostering strong relationships with global FMCG brands.About This RoleYou will work...

  • Vendor Liaison Officer

    7 months ago


    Sandton, South Africa Job Crystal Full time

    An online payments platform is looking for a Vendor Liaison Officer in Sandton. The VLO is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. **DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**: - Creation of MIS on daily...


  • Sandton, South Africa Jelocorp Full time

    Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Role Overview:Switch Elektrik Pty(Ltd) is seeking a Customer Experience Specialist to enhance customer satisfaction and drive sales initiatives. This role involves handling a significant volume of incoming communications, generating potential leads for sales opportunities, and achieving personal and team goals in service and response metrics.Key...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Role Overview:Switch Elektrik Pty(Ltd) is seeking a Customer Experience Specialist to enhance customer satisfaction and drive sales initiatives. This role involves handling a significant volume of incoming communications, generating potential leads for sales opportunities, and achieving personal and team goals in service and response metrics.Key...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.Main Responsibilities:Handle a significant volume of incoming communications in a timely manner.Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.Establish...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.Main Responsibilities:Handle a significant volume of incoming communications in a timely manner.Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.Establish...


  • Sandton, South Africa Shorza Ltd Full time

    Join Shorza Ltd as a Courier Customer Agent and be part of a dynamic team in Sandton, South Africa!About the Company:Company Overview: Shorza Ltd is a leading logistics company based in Sandton, South Africa.Industry Expertise: Our team has extensive knowledge and expertise in the logistics industry.About the Role:Job Description: Provide exceptional...

  • Vendor Liaison Officer

    7 months ago


    Sandton, South Africa Logic 360 Group Full time

    The Vendor Liaison Officer (VLO) is responsible for the day-to-day management, monitoring, inspecting, and proposing measures to improve the ATM channel's performance, processes, and products to meet established standards. **Key responsibilities** Customer - Creation of MIS on daily basis; ATM uptime, trouble shooting, remedial measures. - Quality control;...