Customer Experience Expert

1 month ago


Sandton, South Africa Coloplast Full time
About Coloplast

Coloplast is a leading medical device company that develops and markets products and services to make life easier for people with intimate healthcare needs.

Job Description

We are seeking a Customer Experience Expert to join our team in South Africa. As a key member of our Call Centre Team, you will be responsible for ensuring excellent customer service by providing timely responses to consumer inquiries, resolving issues, and capturing sales orders.

Key Responsibilities:
  • Answer incoming phone calls from consumers and stakeholders, capturing sales orders and resolving queries.
  • Make outbound calls to confirm monthly orders and products.
  • Convert leads within the Service Level Agreement (SLA) and verify consumer master data and documents.
  • Action email queries within 48 hours.
  • Update consumer master data in the CRM system in a timely manner.
  • Log consumer complaints in the CRM system and follow up with necessary actions.
  • Record consumer interactions in the CRM system according to Standard Operating Procedure (SOP).
Requirements:
  • At least one year of working experience.
  • Tertiary qualification is an advantage.
  • Previous experience in a medical field is an advantage.
  • Afrikaans speaking.
Salary:

The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.

About You

You will be part of a dynamic team that values diversity and inclusion. We encourage all qualified candidates to apply, regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief, or physical ability.



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