Key Account Coordinator

1 month ago

Sandton, South Africa Initiate International Full time
Key Account Co-ordinator Job Description

The Key Account Co-ordinator plays a pivotal role within the Key Account Management team at Initiate International, providing essential support to Key Account Managers (KAMs). This position is primarily responsible for coordinating tasks relevant across all operators in a centralized manner, while also supporting various commercial projects as required.

Your key responsibilities as the Key Account Co-ordinator will include:

  • Developing comprehensive product knowledge of Initiate International's games and products, along with a strong understanding of various API integrations.
  • Coordinating new game launches with KAMs, ensuring that all relevant promotional materials are provided to operators in a timely manner.
  • Assisting in the coordination and presentation of demos and approvals for new games to Provincial Gambling Boards, including Proof of Concepts.
  • Managing work orders for new games for operators and/or resellers.
  • Ensuring that updated limits and game rules documentation are available to KAMs when new games go live.
  • Scheduling key dates related to new game launches, including early adopter and global release dates, to ensure timely client communications.
  • Supporting the submission and approval process of due diligence documents.
  • Collaborating with the legal team to draft and fully execute work orders for new games.
  • Monitoring ServiceDesk notifications, keeping clients informed of planned game downtimes, table closures, and reopenings.
  • Conducting regular reviews of client websites and performing gap analyses to ensure all available games are being offered.
  • Ensuring monthly and quarterly KAM reports are accurately updated and accessible for KAMs in a timely manner.
  • Coordinating the creation of content for external industry publications.
  • Overseeing the creation of BO, demo site, and client area accounts for staff and operators.
  • Handling any other ad hoc duties related to the role and providing general support to KAMs.
  • Conducting competitor analysis, including games/product offerings and promotional campaigns.
Requirements

Requirements for this Key Account Co-ordinator role:

  • Holds a relevant bachelor's degree.
  • Has prior experience in a similar role within the iGaming or eCommerce industry.
  • Demonstrates excellent writing, communication, and presentation skills.
  • Exhibits strong organizational and planning abilities.
  • Is proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Possesses the ability to think quickly and adapt to changing situations.
  • Shows a high level of self-motivation with a proven ability to accomplish tasks independently.
  • Is a proactive self-starter with the ability to take initiative.

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