Key Account Coordinator

10 hours ago

Sandton, South Africa Initiate International Full time
Job Description

The Key Account Coordinator plays a crucial role within the Key Account Management team, providing essential support to Key Account Managers (KAMs). This position is primarily responsible for coordinating tasks relevant across all operators in a centralized manner, while also supporting various commercial projects as required.

Your key job responsibilities as the Key Account Coordinator will include:

  • Possesses comprehensive product knowledge of the company's games and products, along with a strong understanding of various API integrations.
  • Coordinates new game launches with KAMs, ensuring that all relevant promotional materials are provided to operators in a timely manner.
  • Assists in the coordination and presentation of demos and approvals for new games to Provincial Gambling Boards, including Proof of Concepts.
  • Manages work orders for new games for operators and/or resellers.
  • Ensures that updated limits and game rules documentation are available to KAMs when new games go live.
  • Schedules key dates related to new game launches, including early adopter and global release dates, to ensure timely client communications.
  • Supports the submission and approval process of due diligence documents.
  • Collaborates with the legal team to draft and fully execute work orders for new games.
  • Monitors ServiceDesk notifications, keeping clients informed of planned game downtimes, table closures, and reopenings.
  • Conducts regular reviews of client websites and performs gap analyses to ensure all available games are being offered.
  • Ensures monthly and quarterly KAM reports are accurately updated and accessible for KAMs in a timely manner.
  • Coordinates the creation of content for external industry publications.
  • Oversees the creation of BO, demo site, and client area accounts for staff and operators.
  • Handles any other ad hoc duties related to the role and provides general support to KAMs.
  • Conducts competitor analysis, including games/product offerings and promotional campaigns.
Requirements

Requirements for this Key Account Coordinator role:

  • Holds a relevant bachelor's degree.
  • Has prior experience in a similar role within the iGaming or eCommerce industry.
  • Demonstrates excellent writing, communication, and presentation skills.
  • Exhibits strong organizational and planning abilities.
  • Is proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Possesses the ability to think quickly and adapt to changing situations.
  • Shows a high level of self-motivation with a proven ability to accomplish tasks independently.
  • Is a proactive self-starter with the ability to take initiative.

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