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Key Account Coordinator

2 months ago

Sandton, South Africa Initiate International Full time
Key Account Co-ordinator Job Description

At Initiate International, we are seeking a highly skilled Key Account Co-ordinator to join our Key Account Management team in Johannesburg. This role plays a crucial part in providing essential support to our Key Account Managers (KAMs), ensuring seamless coordination of tasks across all operators in a centralized manner.

Key Responsibilities:
  • Product Knowledge: Possess comprehensive knowledge of our company's games and products, as well as a strong understanding of various API integrations.
  • Game Launch Coordination: Coordinate new game launches with KAMs, ensuring timely provision of promotional materials to operators.
  • Demo and Approval Support: Assist in the coordination and presentation of demos and approvals for new games to Provincial Gambling Boards, including Proof of Concepts.
  • Work Order Management: Manage work orders for new games for operators and/or resellers.
  • Documentation and Scheduling: Ensure updated limits and game rules documentation are available to KAMs when new games go live, and schedule key dates related to new game launches.
  • Due Diligence and Compliance: Support the submission and approval process of due diligence documents and collaborate with the legal team to draft and execute work orders for new games.
  • Client Communication: Monitor ServiceDesk notifications, keeping clients informed of planned game downtimes, table closures, and reopenings.
  • Client Website Review: Conduct regular reviews of client websites and perform gap analyses to ensure all available games are being offered.
  • Reporting and Content Creation: Ensure monthly and quarterly KAM reports are accurately updated and accessible, and coordinate the creation of content for external industry publications.
  • Account Setup and Support: Oversee the creation of BO, demo site, and client area accounts for staff and operators, and handle ad hoc duties related to the role.
  • Competitor Analysis: Conduct competitor analysis, including games/product offerings and promotional campaigns.

Requirements:

  • Education: Holds a relevant bachelor's degree.
  • Experience: Has prior experience in a similar role within the iGaming or eCommerce industry.
  • Skills: Demonstrates excellent writing, communication, and presentation skills, exhibits strong organizational and planning abilities, and is proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Personal Qualities: Possesses the ability to think quickly and adapt to changing situations, shows a high level of self-motivation with a proven ability to accomplish tasks independently, and is a proactive self-starter with the ability to take initiative.