Key Account Manager: Qhse

5 months ago

Sandton, South Africa SGS Full time

**Company Description**
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
- Coordinate and interact with the key accounts to ensure high customer satisfaction and service quality.
- Actively work on business development across all the divisions service offering, contributing to sustainable and organic growth within the business.
- Process all information received from the Global Key Account Managers and ensure that all relevant sales and operational staff is informed and updated accordingly.
- Ensure that all local staff is trained on the processes required for the global and local key accounts in accordance with customer needs.
- Set-up of Client Plan for each key account.
- Monthly / Quarterly meetings with all Key Accounts and main contacts within these customers
- Manage the sales process in accordance with the company procedures, client procedure, scheme/ program procedure, contract requirements.
- Formulate strategic and sales objectives aligned with organizational goals.
- Analyze financial data to identify opportunities for improving profitability.
- Analyze Salesforce data to identify opportunities for improving processes.
- Implement corrective actions to improve processes.
- Utilize approved resources and systems to execute KAM activities.
- Prepare and develop proposals, quotations, tenders, and client correspondence.
- Provide management with monthly KAM report.
- Seeks technical advice from technical staff when preparing proposals, quotations, tenders.
- Promote the capabilities, facilities, personnel, and experience of SGS Knowledge Solutions.
- Assist management in taking the appropriate decisions in relation to sales and marketing trends within the industry.
- Assists and expedites the resolution of customer problems and complaints in conjunction with the business unit manager/s.
- Coordinates sales effort with business development, marketing, accounting, technical and operations.
- Plan, organize and execute the KAM strategy.
- Prepare for and participate in trade shows, exhibitions, conventions, and the like.
- Focus on growing and developing existing key clients together with generating new sales opportunities.
- Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Ensure that local services are performed in line with Global contract’s terms & conditions.
- Local KAM is the interface between International team (ISM / GKAM) and Local SGS affiliate will be the contact point with the client
- To set-up an on-going communication with the GKAM.
- Adhere to all quality and safety requirements of SGS management systems.
- Ensure pricing policies and financial policies and procedures are followed.
- Performance indicators will include:

- Prepare monthly business commentary reports, status reports of sales targets.
- Preparation of forecasts and budgets.
- Implementation of and compliance with the SGS Management System requirements.
- Work closely with operational and support services (Sales, Operations, Technical, Marketing, HR, Finance, IT, Procurement).
- Attend management meetings.
- Training of resources where relevant.
- Identify opportunities that will support the business's strategy and the active promotion of SGS services.
- Achieve set KPI’s.
- Business travel.
- Other reasonable miscellaneous duties assigned to you by your Manager

**Qualifications**
- Matriculation.
- Qualification or training in Sales and or Key Account Management

**Additional Information** Required Skills**
- 8 Years work experience in sales / key account management preferably in auditing, certification, training and verification services.
- 5 Years management system experience (ISO 9001, 17021, 17065 or other)
- Document and report writing experience.
- Excellent experience in budgeting, costing, pricing and finance.
- Experience in achieving set KPI’s and realizing business opportunities.
- Experience in customer service and liaison.
- Excellent computer literacy.
- Excellent English communication: Speaking, reading, writing.
- Able to interact with all levels of management, suppliers, and clients.
- Sound financial acumen - Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets.
- Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders.
- Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth sales processes within the organization.
- Problem solving - Strong problem-solving abilities to analyse complex situations, identi

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