IT Support Specialist

2 months ago


Sandton, South Africa IOCO Full time

We are seeking a skilled IT Support Specialist to bridge the gap between customers and our technical support team, providing exceptional customer service and technical expertise.

Key Responsibilities:

  • Cradle-to-grave management of tickets and other ad-hoc tasks
  • Escalation of unresolved tickets to relevant support groups and timely updates
  • Submission of monthly reports on area-specific criteria by the 1st working day of each month
  • Ensure timely completion of tasks within agreed-upon deadlines and parameters
  • Suggest new or improved ways of work to enhance customer experience
  • Assist colleagues and SD agents as needed
  • Ensure adherence to HR policies, procedures, and BU-specific guidelines

Requirements:

  • 2+ years of experience in an IT environment

Preferred Qualifications:

  • Grade 12
  • A+, N+
  • Soft Skills
  • ITIL Foundation
  • Technical IT Qualification

About the Opportunity:

  • Contract Position: 6 Months
  • Location: Sandton (Onsite)

Why iOCO Infrastructure Services?

We are a community of skilled professionals dedicated to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions. Our clients are at the heart of everything we do, and their satisfaction fuels our fire. We're a place where brainstorming sessions sound like TED talks and spontaneous celebrations happen for achievements, big and small.


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