Infrastructure Support Specialist
1 month ago
Job Purpose:
Work in a fast-paced fun environment where you will be implementing and supporting enterprise solutions, server technologies, voice & telephony platforms as well as ensuring that our security & compliance baselines are kept intact across on-premises & cloud platforms. The role is integral in the Life Solutions IT environment, and you will be working in proximity with multiple stakeholders including security specialists, developers, solutions architects as the go to person for all infrastructure tasks, investigations, and implementations
Key Responsibilities
Install, maintain, diagnose & resolve platform-level issues across all Life Solution server infrastructure; both on-premises and in the cloud
Liaise with internal & external technology specialists to provide solutions for system-related issues
Ensure that all recording, telephony & voice infrastructure, and call management solutions are fully supported, configured maintained, upgraded, documented and proactively monitored.
Provide SQL support to developers, actuaries, BI as well as all other consumers of database data and the SQL application suite SSRS, SSIS, MDS etc
Maintain compliance levels of all database management version, Operating systems as well as other platforms utilized within the business
Ability to interpret business processes into actionable IT requirements for implementation
Utilize monitoring tools such as Azure Application Insights, Nagios, Zabbix, New Relic & WhatsUp Gold to perform root cause analysis and resolve infrastructure related issues and SQL
Translate the technology level of all architecture solutions into actionable tasks for implementation.
Work in conjunction with Group IT Server, Storage & Security specialists to action all BU-level technology workstreams.
Utilize cloud and in-house security platforms to action and maintain the BU security footprint in accordance with IT Security standards
Ensure compliance and security best practices are maintained in the release & deployment process as well as maintain access control on servers & database solutions
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