IT Support Specialist
3 months ago
**Short Description**
Join a dynamic team as an IT Support Specialist. Located in Gauteng.
**Bullet Points**
- The role offers a competitive salary of R24k per month inclusive of benefits.
- ITIL Foundation Certificate is essential
- Minimum 3 years of experience in a similar role.
The position involves covering all IT needs for Our Client, supporting IT infrastructure, providing remote support, and working in the Information Technology department.
The role involves various accountabilities such as interpersonal behaviours, business engagement, service delivery & operations, onsite client services, reporting, analytical & problem-solving skills, systems implementation, vendor management, and occupational health & safety compliance.
The core values and behaviours of Our Client are outlined.
Key relationships include interactions with the Managing Director, Our Client Management Team, and Key Account Manager.
**Key Responsibilities**:
- Provide comprehensive IT support for Our Client's internal operations and Bingo IT infrastructure.
- Collaborate with various teams to ensure smooth IT service delivery and operations.
- Engage with internal and external stakeholders to address technology needs and enhance business processes.
- Implement and maintain IT systems in alignment with the company's strategy and roadmap.
- Manage vendor relationships and ensure compliance with service-level agreements.
- Uphold occupational health & safety standards and contribute to a culture of compliance.
**Qualifications**:
- Relevant IT certifications (MTA, MCSA, MCSE).
- Minimum 3 years of experience in a similar role.
- Strong technical knowledge across Microsoft, Cisco, LAN & WAN Technologies.
- Excellent communication, problem-solving, and organizational skills.
- Familiarity with Microsoft server and desktop operating systems.
- Experience in ITIL environment and user management through Active Directory.
**Desirable Qualifications**:
- ITIL Foundation Certificate.
- Experience with Windows 10/11, Office 365, Hyper-V, SQL Server, Linux, and Internet/Intranet technologies.
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