Luxury Sales Advisor

2 months ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Job Title: Luxury Senior Sales Advisor

MSC Cruises is seeking a highly skilled and experienced Luxury Senior Sales Advisor to join our team. As a Luxury Senior Sales Advisor, you will be responsible for achieving and exceeding sales goals through exceptional product knowledge and delivering exceptional service to our guests.

Key Responsibilities:
  • Develop and maintain a high level of product knowledge, including luxury brands and products.
  • Provide exceptional service to guests, ensuring a positive and memorable experience.
  • Meet and exceed sales targets, driving revenue growth and contributing to the company's success.
  • Collaborate with the Luxury Jewelry Manager and Assistant Manager to achieve sales goals and implement visual merchandising strategies.
  • Maintain accurate inventory levels, receiving and storing products in a timely and efficient manner.
  • Operate cash registers, processing payments and handling customer transactions.
  • Build relationships and trust with guests, increasing opportunities for purchasing and driving sales growth.
  • Handle guest complaints professionally and with a problem-solving mindset.
  • Consistently exceed selling targets, making regular use of add-selling, cross-selling, and other selling techniques.
Qualifications:
  • Good PC skills using Microsoft applications such as Word and Excel.
  • Previous experience in a luxury sales environment, preferably with similar experience in other luxury brands or with VIP customers.
  • Proficient speaking, reading, and writing skills in English and at least two other languages, including German, Italian, French, Spanish, Portuguese, Japanese, Russian, or Chinese.
Documents Required:
  • Valid South African Passport.
  • Police Clearance.

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