Luxury Sales Advisor

4 weeks ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Job Title: Luxury Senior Sales Advisor

At MSC Cruises, we are seeking a highly skilled and experienced Luxury Senior Sales Advisor to join our team. As a key member of our sales team, you will be responsible for achieving and exceeding sales goals through exceptional product knowledge and customer service.

Key Responsibilities:
  • Develop and maintain strong relationships with guests to provide personalized sales experiences.
  • Stay up-to-date on product knowledge and sales techniques to drive sales results.
  • Work closely with the Luxury Jewelry Manager to achieve sales targets and maintain high-quality retail standards.
  • Monitor and control stock inventory, ensuring accurate receiving and storage procedures.
  • Provide exceptional customer service, handling guest complaints and resolving issues in a professional manner.
  • Exceed sales targets through effective use of add-selling, cross-selling, and other sales techniques.
Qualifications:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in luxury sales or a similar role, preferably with a cruise line or luxury brand.
  • Proficient in Microsoft applications, including Word and Excel.
  • Fluent in English and at least two other languages, including German, Italian, French, Spanish, Portuguese, Japanese, Russian, or Chinese.
Documents Required:
  • Valid South African Passport
  • Police Clearance

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