Multilingual Customer Experience Representative

1 week ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Job Opportunity:

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This is an exciting opportunity to work as a Multilingual Customer Experience Representative for a prestigious airline brand in South Africa. The role involves handling customer inquiries and providing support in Spanish and English languages.

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About the Company:

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Our client is a renowned multilingual contact centre with centres located in Fiji, South Africa, Peru, and Namibia. They offer inbound multichannel customer support across various verticals and strive to embody their clients' brands by delivering exceptional customer experiences.

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Key Responsibilities:

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  • Assisting passengers with travel-related queries in customer relations departments in Spanish and English languages.">
  • Working on airline reservations systems and handling voice calls in English and Spanish.">
  • Daily interactions with international passengers, responding to queries and compliments.">
  • Meeting specific key performance indicators and client service levels.">
  • Adapting to a demanding and time-sensitive call centre environment.">
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Requirements:

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  • Native level fluency in Spanish language (verbal and written).">
  • Permanent residence permit or South African ID holder.">
  • Flexibility to work shifts.">
  • A fibre internet connection or fixed stable ADSL line required at own cost.">
  • A UPS solution during load shedding (inverters available for purchase or own solution accepted).">
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What We Offer:

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  • Fully paid product and systems training.">
  • A 4-week training period (fully paid).">
  • A probation period of 4 months.">
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Estimated Salary:

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R120,000 - R180,000 per annum, based on location and experience.

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Location:

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KwaZulu-Natal, South Africa

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Workplace:

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Fully Remote

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Training Location:

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Waterfront (first 15 weeks)



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