Multilingual Sales and Service Representative
7 days ago
Job Overview: We are seeking a highly motivated and detail-oriented French Speaking Customer Service and Sales Representative to join our team at Black Pen Recruitment.
About the Role: As a key member of our customer service team, you will be responsible for providing exceptional service to international passengers in French and English languages.
Key Responsibilities:
- Assist passengers with pre & post flight departure travel-related queries in customer relations department
- Work on airline reservations systems & handle voice calls in English & French
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and client service levels
Requirements:
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
Working Environment: This is a full-time/ permanent position based in KwaZulu-Natal, South Africa with the possibility of remote work.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
How to Apply: If you are a highly motivated and customer-focused individual with excellent communication skills, please submit your application.
Language: English
Location: KwaZulu-Natal, South Africa
Job Type: Full-time/Permanent
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