Multilingual Sales and Service Representative

7 days ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Job Overview: We are seeking a highly motivated and detail-oriented French Speaking Customer Service and Sales Representative to join our team at Black Pen Recruitment.



About the Role: As a key member of our customer service team, you will be responsible for providing exceptional service to international passengers in French and English languages.



Key Responsibilities:




  • Assist passengers with pre & post flight departure travel-related queries in customer relations department
  • Work on airline reservations systems & handle voice calls in English & French
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and client service levels


Requirements:




  • Native level fluency in French language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/ South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding
  • Fully paid product and systems training provided
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months


Working Environment: This is a full-time/ permanent position based in KwaZulu-Natal, South Africa with the possibility of remote work.



What We Offer:




  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


How to Apply: If you are a highly motivated and customer-focused individual with excellent communication skills, please submit your application.



Language: English



Location: KwaZulu-Natal, South Africa



Job Type: Full-time/Permanent



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