Multilingual Sales and Customer Experience Ambassador

3 days ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Job Overview

We are seeking a highly skilled Multilingual Sales and Customer Experience Ambassador to join our team at Black Pen Recruitment. This exciting opportunity will see you working with a prestigious airline brand on various work streams, providing exceptional customer service and sales support to international passengers.

About the Role

This is a full-time, permanent position based in KwaZulu-Natal, South Africa, with fully remote work options available. As a key member of our team, you will be responsible for assisting passengers with pre- and post-flight departure travel-related queries in Spanish and English languages. You will also work on airline reservations systems and handle voice calls in both languages, as well as some written correspondence.

Key Responsibilities

  • Assist passengers with pre- and post-flight departure travel-related queries in Spanish and English languages
  • Work on airline reservations systems and handle voice calls in English and Spanish, including some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels

Requirements

  • Native level fluency in Spanish language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost (no wireless connections accepted)
  • UPS Solution required during load shedding (inverters available for purchase via our client or own solution accepted)

Benefits

  • Fully paid product and systems training provided
  • Training duration: 4 weeks (fully paid)
  • Probation period: 4 months

Compensation

The estimated salary for this position is approximately R280,000 - R320,000 per annum, depending on experience and qualifications. This figure includes a basic salary, bonuses, and other benefits. Please note that the actual compensation package may vary based on individual circumstances.



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