Multilingual Customer Service and Sales Ambassador
1 week ago
We are seeking a highly skilled Dutch Speaking Customer Service and Sales Representative to join our prestigious client's multilingual contact centre in Kwazulu Natal, South Africa.
Salary Range: R 25,000 - R 40,000 per month, depending on experience.
This is a permanent, full-time opportunity with a flexible work schedule, including rotational shifts Mondays – Sundays. You will be required to work a total of 40 hours per week at 8-9 hours shifts per day.
About Our ClientOur client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa, and Peru. They offer fully paid product and systems training, which includes a 4-week training period. The successful candidate will be trained in office for the first 15 weeks (Waterfront).
Job Responsibilities- Work for a renowned airline brand on various work streams, assisting passengers with pre- and post-flight departure travel-related queries in customer relations departments in Dutch and English languages.
- Handle airline reservations systems, voice calls in English and Dutch, and written correspondence.
- Maintain daily interactions with international passengers with queries and compliments, meeting specific key performance indicators and expected client service levels in a demanding and time-sensitive call centre environment.
- Native level fluency in Dutch language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed-line internet. No wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted)
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