Multilingual Aviation Contact Centre Representative

6 days ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Black Pen Recruitment specialises in placing talented individuals with leading brands across various sectors. As a specialist recruitment agency, we understand the importance of matching the right candidate with the right role.

Our client is an award-winning, international multilingual contact centre, operating from strategically located centres and via remote work-from-home colleagues. They embody their clients' brands, delivering exceptional client experience through their team's relationships.

This dynamic role presents an opportunity to join a prestigious airline brand, working on various projects and assisting passengers with travel-related queries in German and English languages.

The ideal candidate will possess native fluency in German, be located in South Africa, hold a permanent residence permit or South African ID, and have flexibility to work shifts. A fibre internet connection or fixed stable ADSL line is required at own cost, and a UPS solution must be available during load shedding.

Full product and systems training is provided, including four weeks of paid training. The probation period is four months.

The responsibilities include working on airline reservations systems, handling voice calls in English and German, and engaging in daily interactions with international passengers. Meeting specific key performance indicators and expected client service levels is crucial in this demanding time-sensitive call centre environment.

We estimate the salary for this position to be around R250,000 - R300,000 per annum, depending on experience and qualifications.



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