Dedicated Customer Service and Airline Support Representative
7 days ago
About Black Pen Recruitment
We are a reputable recruitment agency with a passion for connecting talented individuals with exciting job opportunities. Our mission is to provide exceptional service to both our clients and candidates, ensuring a smooth and successful hiring process.
Job Opportunity:
We are currently seeking a highly skilled and fluent Spanish-speaking Customer Service and Sales Representative to join our client's team. This is a fantastic opportunity to work for a prestigious airline brand, providing top-notch customer support and assistance to passengers worldwide.
About the Role
This full-time position involves working in a dynamic and demanding call center environment, handling voice calls, emails, and written correspondence in English and Spanish. As a key member of the customer relations department, you will be responsible for assisting passengers with pre- and post-flight departure travel-related queries, resolving issues efficiently, and meeting specific key performance indicators.
Requirements
- Native level fluency in Spanish language: Verbal & Written
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Benefits
- Fully paid product and systems training provided
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
- A competitive salary of R250,000 - R300,000 per annum, based on location and experience
About the Client
The client is an award-winning multilingual contact centre specializing in inbound multichannel customer support across multiple verticals. They operate from strategically located centres in Fiji, South Africa, and Peru, as well as through work-from-home colleagues in Namibia. The client prioritizes building strong relationships with their clients and staff, embodying their client's brands and delivering exceptional client experiences.
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