Customer Service Representative for Merchants Financial Services
1 month ago
We are seeking an exceptional Customer Service Representative to join our team at Merchants Financial Services. As a key ambassador of our brand, you will be the first point of contact for customers and play a crucial role in delivering exceptional customer service.
Key Responsibilities- Deliver First-Class Service: Accurately assess and respond to customer needs, using sound judgment when recommending solutions.
- Fulfil Customer Requests: Respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to Complex Inquiries: Address complex customer queries and complaints in a highly informed, accurate, and responsible manner.
- Complete Documentation: Accurately complete relevant documentation for each interaction, including call history and necessary customer fulfilment.
- Continuous Learning: Remain current on program and product information by committing to continuous learning.
- Confidentiality and Legislation: Maintain strict confidentiality at all times and adhere to legislation and service guidelines on data use.
- Qualification: Matric/NQF Level 4 qualification.
- Customer Satisfaction Excellence: Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre.
- Language Skills: Strong command of the English language.
- Interactive Environment: Interactive customer service environment required.
- Call Centre Experience: 6 Months Call Centre Experience required.
- International Experience: Previous International Call Centre Experience advantageous.
- Financial Sector Experience: Related experience in the financial sector considered an asset.
- Communication Skills: Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Adaptability: Demonstrated ability to implement change efforts and adapt to new skills/concepts quickly.
- Technical Skills: Advanced knowledge of PCs and familiarity with system navigation.
- Interpersonal Skills: Positive attitude and demonstrated ability to get along with others.
- Professionalism: Professional, empathetic, and naturally caring conversational style.
- Tact and Diplomacy: Display tact and diplomacy in handling all levels of customer interaction.
- Complex Complaint Resolution: Ability to resolve complex and sensitive customer complaints/inquiries in a professional manner.
- Availability: Ability to work all required shifts.
The estimated annual salary for this position is around $40,000 - $60,000, depending on experience and qualifications. Our company offers a range of benefits, including health insurance, retirement savings plan, and opportunities for career advancement.
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