Reservations and Sales Manager

4 days ago


Cape Town, Western Cape, South Africa Executive Placings Full time
Job Description

Executive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our sales team, you will be responsible for leading our reservations department and driving revenue growth.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of sales consultants to ensure high-quality and efficient service levels for clients and agents.
  • Reservations and Sales: Increase the profitability of the reservations department by providing support, advice, and guidance to the sales team.
  • CRM Management: Assist the General Manager in managing the in-house CRM system to maximize long-term company benefits.
  • Reporting and Analysis: Produce weekly and monthly statistics for the business, providing feedback and analysis of trends.
  • Staff Development: Provide staff training as needed and conduct performance reviews with staff.
  • Disciplinary Reviews: Handle disciplinary reviews whenever necessary.
  • Meetings and Communication: Attend regular meetings with senior management and maintain open communication with the team.
Requirements:
  • Experience: At least 1 year's supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years.
  • Safari/Inbound Travel Experience: Proven experience in the safari/inbound travel industry.
  • Systems Knowledge: Excellent knowledge of Tourplan and MS Office.
  • Geographic Knowledge: Excellent knowledge of Southern and East Africa.
  • Client and Agent Experience: Experience dealing with international clients and agents.


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