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Reservations and Sales Manager

2 months ago

Cape Town, Western Cape, South Africa Executive Placings Full time

Executive Placings is seeking an experienced professional to lead the reservations and sales team, driving profitability and delivering exceptional customer service. The ideal candidate will have a strong background in tour operations, customer service, and team management.

Key Responsibilities:

  • Provide guidance and support to the sales team to ensure high-quality service levels and efficient operations.
  • Manage the in-house CRM system to maximize long-term benefits for the company.
  • Develop and implement strategies to increase sales and revenue.
  • Conduct regular performance reviews and provide feedback to team members.
  • Collaborate with senior management to achieve business objectives.
  • Ensure compliance with company policies and procedures.

Requirements:

  • At least 1 year of supervisory experience in a tour or travel-related industry.
  • 10+ years of senior consultant experience.
  • Excellent knowledge of tour operations, customer service, and team management.
  • Strong systems knowledge, including Tourplan and MS Office.
  • Experience dealing with international clients and agents.
  • Excellent communication and interpersonal skills.