Reservations and Sales Manager

2 months ago


Cape Town, Western Cape, South Africa Executive Placings Full time
Job Summary

Executive Placings is seeking an experienced Reservations and Sales Manager to join our team in Cape Town. As a key member of our sales team, you will be responsible for leading a team of sales consultants and providing support, advice, and guidance to ensure high-quality and efficient service levels for clients and agents.

Key Responsibilities
  • First response to all new inquiries and distribution to consultants
  • Ensuring all inquiries are replied to within 24 hours
  • Producing weekly and monthly statistics for the business
  • Regular reporting with feedback and analysis of trends
  • Guiding consultants with any difficulties they may have
  • Ensuring correct sales and office procedures are followed
  • Managing and approving leave times
  • Maintaining team workloads and distributing them accordingly
  • Checking quotes and re-allocating as needed
  • Assisting with complaint handling
  • Managing the in-house CRM system for maximum long-term company benefit
  • Providing staff training as needed
  • Performance reviews with staff
  • Dealing with any disciplinary reviews whenever necessary
  • Attending regular meetings with senior management
Requirements
  • At least 1 year's supervisory experience at an inbound tour company
  • Previous senior consultant experience of at least 10 years
  • Safari/inbound travel experience
  • Excellent systems knowledge – Tourplan MS Office
  • Excellent knowledge of Southern and East Africa
  • Experience dealing with international clients and agents


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