Hybrid DMC Reservations Manager
4 days ago
Job Summary:
Executive Placings is seeking an experienced Reservations Manager to lead our Destination Management Company's reservations team. As a hybrid role, this position will serve as a sales driver and key account manager, while also leading and motivating the reservations team.
Key Responsibilities:
- Maintain excellent customer relationships and deliver on sales targets as per business expectations.
- Monitor the quoting and operational accuracy of the team, ensuring operational excellence daily.
- Oversee workload distribution, quotation checks, and cost and margin awareness.
- Guide the team to achieve goals, build motivation, and maintain a high level of team spirit.
- Demonstrate an understanding of cost, profit, net, and gross selling prices, as well as awareness of competitors' products.
- Travel occasionally on educational and familiarization trips to Southern Africa, report back, and provide training to the team.
- Demonstrate excellent communication skills and customer care, supporting the decision-making process of management by giving input.
Requirements:
- Experience leading a Reservations Team for an inbound tour company or destination management company.
- Excellent knowledge of Southern and East Africa.
- Proficiency in MS Office, Tourplan, and Wetu.
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