Hybrid DMC Reservations Manager

4 days ago


Cape Town, Western Cape, South Africa Executive Placings Full time

Job Summary:

Executive Placings is seeking an experienced Reservations Manager to lead our reservations team and drive sales growth. As a key member of our team, you will be responsible for maintaining excellent customer relationships, delivering on sales targets, and ensuring operational excellence.

Key Responsibilities:

  • Maintain strong relationships with key accounts and deliver on sales targets
  • Monitor the quoting and operational accuracy of the team
  • Ensure daily operational excellence and monitor workload distribution
  • Oversee quotation checks and conduct spot checks to ensure cost and margin awareness
  • Guide the team to achieve sales goals and build a high level of motivation and team spirit
  • Be approachable and supportive, and demonstrate excellent communication skills and customer care
  • Support the decision-making process of management by providing input
  • Travel occasionally on educational and familiarization trips to Southern Africa, report back, and provide training to the team

Requirements:

  • Experience leading a Reservations Team for an inbound tour company/destination management company
  • Excellent knowledge of Southern and East Africa
  • MS Office, Tourplan, and Wetu proficiency

What We Offer:

Salary is negotiable on experience plus benefits.



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