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Reservations Sales Agent

2 months ago

Cape Town, Western Cape, South Africa Marriott International Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Sales Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Reservation Processing: Process all reservation requests, changes, and cancellations in a timely and accurate manner.
  • Guest Relations: Address guests' service needs in a professional and positive manner, ensuring their stay with us is comfortable and enjoyable.
  • Inventory/Rooms Control: Oversee the accuracy of room blocks and reservations, ensuring that our guests have a seamless and enjoyable stay.
  • Reservation Billing: Set up proper billing accounts according to Accounting policies, ensuring that our guests are charged accurately and efficiently.
  • Guest Relations: Troubleshoot and resolve guest issues and concerns, ensuring that our guests are satisfied with their stay.
Requirements
  • Education: High school diploma or equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
What We Offer

As a Reservations Sales Agent at Marriott International, you will have the opportunity to work with a diverse team of professionals, providing exceptional service to our guests and contributing to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.