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Contact Centre Operations Head

1 week ago

Sandton, South Africa Ubuntu Markets Full time

About the Role

As a Contact Centre Operations Head at Ubuntu Markets, you will be responsible for leading a team of 30+ agents in delivering exceptional customer experiences. Your primary focus will be on ensuring the smooth day-to-day operations of the contact centre.

The ideal candidate will have a minimum of 5 years' experience in call centre management and possess excellent leadership skills. You will be required to set performance goals and targets, develop and implement effective sales strategies, and monitor and analyze performance metrics.

You will also be responsible for fostering a positive and productive team environment, driving continuous improvement, and ensuring compliance with industry regulations.

Salary and Benefits

The successful candidate can expect a market-related salary of R25 000 p.m., negotiable based on experience. Additional benefits include opportunities for career growth and development within a dynamic organization.

Key Responsibilities

  1. Lead a team of 30+ agents in delivering exceptional customer experiences
  2. Ensure smooth day-to-day operations of the contact centre
  3. Set performance goals and targets
  4. Develop and implement effective sales strategies
  5. Monitor and analyze performance metrics
  6. Foster a positive and productive team environment
  7. Drive continuous improvement
  8. Ensure compliance with industry regulations