Client Service Centre Operations Leader

Team Leader Client Service Centre Call CentreListing reference: jse_000476Listing status: OnlineApply by: 15 April 2024Position summaryJob category: Client ServicesContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales...

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

Service Design VisionaryWe require a Service Design Innovation Leader to drive strategic projects forward. This individual must possess expertise in service design, experience strategy, and business process optimisation to shape how services are designed, delivered, and evolved.About Our TeamOur team is committed to excellence, working collaboratively to...

Job Overview:The Sales Support Team Supervisor will be responsible for leading the sales support team in achieving operational deliverables. This role requires strong leadership skills, the ability to analyze data, and a focus on improving team performance.Key Responsibilities:Contribute to the development of operational strategies.Improve team efficiency by...

**Key performance area**: **1. Management of agents** - Ensure action taken place as per client requirement. - Serve as a conduit between the call centre management and agents. - Ensure agents adherence to policies for attendance, established procedures and company protocols. - Assist in the formulation of targets for individuals and teams. - Prepare...

About the OpportunityWe are seeking a Service Delivery Leader to join our team at Ubuntu Markets. As a key member of our contact centre team, you will be responsible for delivering exceptional customer experiences and driving business growth.The ideal candidate will have a minimum of 5 years' experience in call centre management and possess excellent...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for providing effective inbound and outbound services.** - Research required information using...

Strategic PartnershipWe require a Business Transformation Specialist to lead the development of service design strategies. This specialist must possess expertise in user-centred design and service blueprinting to drive business transformation.About Our Work EnvironmentOur team operates in an agile environment, collaborating with product, tech, and...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...

**Main purpose / objective of the position**: This role forms a critical part of the day to day functioning of a Centre; The connection and relationship between this role and the team leader are an important part of the successful management of a Centre; The implementation of tasks and understanding of this role will be critical and would include, fully...

About the RoleThis is an exciting opportunity to contribute to the success of Alexforbes as a Business Centre Coordinator. In this role, you will be the first point of contact for clients, managing bookings, catering, and facilities, while maintaining accurate records and adhering to company policies and procedures.

About the RoleThis is an exciting opportunity to lead the sales support team and drive operational success.Main DutiesContribute to identifying opportunities for improving operational efficiency and implementing business process improvements.Implement measures to minimize operational risk in the Client Service Centre.Develop and implement a comprehensive...

About the RoleAs a Contact Centre Operations Head at Ubuntu Markets, you will be responsible for leading a team of 30+ agents in delivering exceptional customer experiences. Your primary focus will be on ensuring the smooth day-to-day operations of the contact centre.The ideal candidate will have a minimum of 5 years' experience in call centre management and...

**Job Purpose** Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. - Monitor and encourage staff by tracking daily progress. - Building strong relations internally and externally. - Dealing with escalations to ensure they...

**Business Unit**:Discovery Bank**Function**:Banking**Date**:28 Nov 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

Job DescriptionNutun is a leading provider of innovative solutions for the financial services industry. We are currently seeking a highly motivated Call Centre Operations Manager to join our team. In this role, you will oversee the day-to-day operations of our Call Centre, ensuring seamless delivery of customer service, efficient use of resources, and...

Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: The Inspection...