Call Centre Operator

3 weeks ago


Sandton, South Africa Konig Digital (pty) Ltd Full time

**Call Centre Operator**

An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual eager to enhance customer satisfaction and loyalty.

**Location**: Sandton, Johannesburg

**Salary Range**: R7500 to R10 500

**Key Responsibilities**:

- Manage and resolve customer complaints.
- Provide product and service information to customers.
- Research required information using available resources.
- Document all call information according to standard operating procedures.
- Follow up on customer calls where necessary.
- Complete call logs and reports.

**Requirements**:

- Proven experience as a Call Centre Operator or in a customer service role.
- Strong phone and verbal communication skills, along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma or equivalent; further education considered a plus.

**Benefits**:

- Competitive salary package within the indicated range.
- Opportunities for professional growth and advancement within the company.
- Comprehensive training and support.
- A positive and inclusive work environment.

Join our team and play a key role in providing exceptional customer service, contributing to our company's success while advancing your career in a supportive and dynamic setting.

**Salary**: R10 000,00 - R12 500,00 per month

**Experience**:

- Cold calling: 1 year (preferred)


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