Contact Centre Trainer

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

This Cash Management processes company is looking for a top class contact centre Advisor : To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

Creating purposeful careers as we build the future of contact centre solutionsCallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and...

Bilingual Contact Centre ExpertWe are seeking a highly experienced bilingual contact centre expert to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our bilingual customers.You will have strong leadership and management skills, with the ability to lead and motivate a...

**Contact Centre Agents** As the Contact Centre Agent, you will be responsible for dispatching, monitoring and managing the driver fleet. **Responsibilities**: - Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals. - Meet/exceed performance expectations and goals...

Onecart is hiring ! Main Function. - To supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness and working with dissatisfied customers to overcome complex issues. Scheduling shifts to accommodate both customer preferences and shift management needs * To manage and oversee all aspects of the Company’s Customer...

Customer Service AgentsBased in RandburgShifts between 08:00 am- 19:00 pmWorking from Monday to SundayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is in Hospitality Industry We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of...

As a Sales Trainer at CallForce, you will be responsible for driving sales excellence within our BPO Business by designing and delivering training programs that meet the specific needs of our sales consultants.Job Requirements:Experience in Sales Training: 2+ years' experience in sales training within a BPO or contact centre environment.Strong Understanding...

About the RoleThis is an exciting opportunity to contribute to the success of Alexforbes as a Business Centre Coordinator. In this role, you will be the first point of contact for clients, managing bookings, catering, and facilities, while maintaining accurate records and adhering to company policies and procedures.

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

Our company is looking to fill the positions of Call Centre Agents-Sales to be based at our offices in Sunninghill. **Requirements**: - Matric or equivalent - At least 6 months - 1 year experience in contact centre sales environment. - Telemarketing sales highly advantageous. - Excellent command of the English Language. **Job Type**:...

To provide professional, efficient and effective service when assisting clients when booking a boardroom, meeting, training room or event.Overview:Education:• National Senior Certificate (Matric / Grade 12)• Diploma (Receptionist Qualification)Experience Required:• Business centre experience.• Minimum 2 years proven work experience as a corporate...

Position Title: IT Finance System Trainer and Support **POSITION PURPOSE** Responsible for providing IT training and user support on the Broll online system and any other systems that Broll Property Group may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES**: - ** Assumes responsibility for providing effective training services and support for all...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Monday, September 2, 2024 **Closing date** 20 Sep 2024 21:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services...

**Job Purpose** The Operations Assistant will be involved in the operations of T3SA and will also be interacting with T3SA’s external partner Blu Train on a regular basis. **Responsibilities** - Ensure changes to the Blu Train short Term roll - Ensure that the recruitment advertising is done on time and the recruitment timelines are followed - Liaising...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for providing effective inbound and outbound services.** - Research required information using...