Contact Centre Manager

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

Job Summary:The ideal candidate will possess strong training coordination skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a key member of our Contact Centre team, you will be responsible for creating and implementing training programmes that drive employee growth and development, while ensuring...

This Cash Management processes company is looking for a top class contact centre Advisor : To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

About the Role:This is an exciting opportunity for a skilled Training Coordinator to join our dynamic Contact Centre team at Mediclinic International. As a key contributor, you will play a critical role in developing and delivering high-quality training programmes that enhance employee performance and drive business success.Key Accountabilities:Staff...

Bilingual Contact Centre ExpertWe are seeking a highly experienced bilingual contact centre expert to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our bilingual customers.You will have strong leadership and management skills, with the ability to lead and motivate a...

**Contact Centre Agents** As the Contact Centre Agent, you will be responsible for dispatching, monitoring and managing the driver fleet. **Responsibilities**: - Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals. - Meet/exceed performance expectations and goals...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...

Customer Service AgentsBased in RandburgShifts between 08:00 am- 19:00 pmWorking from Monday to SundayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

About the RoleThis is an exciting opportunity to contribute to the success of Alexforbes as a Business Centre Coordinator. In this role, you will be the first point of contact for clients, managing bookings, catering, and facilities, while maintaining accurate records and adhering to company policies and procedures.

Training Coordinator Role:We are seeking a highly motivated and experienced Training Coordinator to join our Contact Centre team at Mediclinic International. This is an excellent opportunity to contribute to the development of our employees and drive business success through effective training and coaching initiatives.Main Responsibilities:Training Programme...

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

Job Description:Ability Recruitment is seeking a highly skilled Centre Manager to oversee the daily operations of our retail centre. As a key member of our team, you will be responsible for ensuring the smooth operation of the centre, including managing tenant relationships, overseeing maintenance and repairs, and implementing strategies to increase revenue...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Coordinate, manage and deliver efficient & effective 24/7 Data Centre Operations. Data Centre Operations management includes but is not limited to: Data Centre Resource Management & Capacity Planning, Data Centre Facilities Management, Data Centre Infrastructure Inspections, Testing, Maintenance (corrective, preventative, predictive), Data Centre Systems,...

Our company is looking to fill the positions of Call Centre Agents-Sales to be based at our offices in Sunninghill. **Requirements**: - Matric or equivalent - At least 6 months - 1 year experience in contact centre sales environment. - Telemarketing sales highly advantageous. - Excellent command of the English Language. **Job Type**:...

Job Reference: JHB003110-LdS-1Responsible for the management of the Centre. Ensure investment growth and maximum income of the Centre through effective management and asset control. Develop related budgets, oversee leasing contracts, procure services, handle third-party service contracts, and direct maintenance procedures. Ensure that all buildings, grounds,...