Call Centre Operator

4 days ago

Sandton, South Africa Broll Property Group Full time

**POSITION PURPOSE**
Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

**Assumes responsibility for providing effective inbound and outbound services.**
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customer with service information.
- Identify and escalate priority issues.
- Route calls to appropriate resource
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.

**Logging of calls on the CMMS system**
- Logg all calls with required fields completion.
- Ensure correct client / building and asset is captured.
- Ensure detail is accurate according to clients problem or requirements.
- Ensure correct contractor is allocated - if unsure obtain approval from Technical Manager on which contractor should be allocated

**Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.**
- Tracks and resolves problems promptly and effectively. Ensures optimal service.
- Ensures that deadlines are met.
- Obtains and conveys information as needed. Logs all problems including cause and resolution information. Ensure that all relevant information is attached.
- Promotes goodwill and a positive image of the Company.

**Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.**
- Tracks and records resolutions of problems for future reference, training, and reporting.
- Keeps to SLA turn around times and ensures that update is given to all parties.
- Cooperates in a team environment to promote strong customer assistance and learning.
- Works with different departments to assist in providing technical solutions as needed.
- Keeps management well informed of area activities and of any significant problems.
- Attends meetings as required.

**Assumes responsibility for related duties as required or assigned.**
- Ensures that work area is clean
- Ensure all equipment is secure and well maintained.
- Performs miscellaneous projects and task as assigned.

**PERFORMANCE MEASUREMENTS**
- Calls are completed effectively and timely in accordance with schedules.
- Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
- Good working relations exist with internal and external clients and clients concerns are promptly addressed and problems effectively resolved.
- Required calls are complete and current.
- Management is appropriately informed of area activities and of any significant or recurring problems.
- Good working relations exist with all Broll staff.

**QUALIFICATIONS, SKILLS & EXPERIENCE**

**EDUCATION/CERTIFICATION**:

- Matric.
- Call Centre Certificate

**REQUIRED KNOWLEDGE**:

- Minimum of 1 - 2 years' call centre experience (inbound & outbound)

**ABILITIES/ATTETUDES**:

- Able to work either day or night shifts.
- Able to work well independently.
- Good problem-solving skills.
- People orientated, Ethical, Motivated.
- Approachable, Quality awareness, Reliable, Assertive, Adaptability
- Solid oral and written communications abilities.
- Be able to communicate effectively at all levels.
- Able to work under pressure.
- Good time management.
- Accuracy.
- Need to be on time all times.
- Able to work after hours when necessary.
- Must be able to get to work on all shift patterns - Own transport would
- be an advantage.
- Must be fluent in English.
- Must be able to speak and understand Afrikaans.

  • Call Centre Operator

    5 days ago

    Sandton, South Africa Konig Digital (pty) Ltd Full time

    **Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

  • Call Centre Operator

    2 weeks ago

    Sandton, South Africa Broll Property Group Full time

    **POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...

  • Call Centre Manager

    4 weeks ago

    Sandton, South Africa Ubuntu Markets Full time

    Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

  • Call Centre Manager

    2 weeks ago

    Sandton, Gauteng, South Africa Ubuntu Markets Full time

    Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

  • Call Centre Operations Manager

    6 days ago

    Sandton, South Africa Nutun Full time

    Job DescriptionNutun is a leading provider of innovative solutions for the financial services industry. We are currently seeking a highly motivated Call Centre Operations Manager to join our team. In this role, you will oversee the day-to-day operations of our Call Centre, ensuring seamless delivery of customer service, efficient use of resources, and...

  • Call Centre Manager

    4 weeks ago

    Sandton Johannesburg, South Africa Ubuntu Markets Full time

    Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...

  • Call Centre Team Manager

    5 days ago

    Sandton, South Africa JSE Limited Full time

    Job Title: Call Centre Team ManagerAbout the Job:This role is responsible for managing the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales related operational activities. The successful candidate will be able to identify opportunities for improvement and implement changes to enhance team...

  • Call Centre Team Leader

    4 days ago

    Sandton, South Africa Afrizan Full time

    We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

  • Call Centre Agent

    3 weeks ago

    Sandton, South Africa Guardrisk Full time

    **Introduction** - To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require. **Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our...

  • Call Centre Agent

    2 weeks ago

    Sandton, South Africa Broll Property Group Full time

    **POSITION PURPOSE** Responsible for providing excellent and effective client service on all systems that Broll FM Division may use or acquire. As a Customer Relationship Consultant - you are responsible for the answering of calls and correct allocation of calls within a timeous frame. You are responsible for the outbound function of following up on open...

  • Team Leader Client Service Centre Call Centre

    5 days ago

    Sandton, South Africa JSE Limited Full time

    Team Leader Client Service Centre Call CentreListing reference: jse_000476Listing status: OnlineApply by: 15 April 2024Position summaryJob category: Client ServicesContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales...

  • JSE Call Centre Management

    5 days ago

    Sandton, South Africa JSE Limited Full time

    Role Description:This role is responsible for overseeing the sales support team in the Client Service Centre. The successful candidate will be able to lead a team, analyze data, and identify opportunities for improvement to drive business success.Key Responsibilities:Lead a team of sales support specialists in the Client Service Centre.Develop and implement...

  • Call Centre Team Leader

    2 weeks ago

    Sandton, South Africa Bluespec Holdings Full time

    **Key performance area**: **1. Management of agents** - Ensure action taken place as per client requirement. - Serve as a conduit between the call centre management and agents. - Ensure agents adherence to policies for attendance, established procedures and company protocols. - Assist in the formulation of targets for individuals and teams. - Prepare...

  • Call Centre Agent

    6 days ago

    Sandton, South Africa Blue Mercury Financial Services Full time

    Call Centre with a starting basic of R5100, inclusive of a R250 attendance bonus, R500 dial time bonus and a R500 bonus for reaching a 1 sale a day target basic salaries also of 7000 to 10 000 for higher positions We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you...

  • Call Centre Agent

    2 weeks ago

    Sandton, South Africa STARTEK Full time

    Our company is looking to fill the positions of Call Centre Agents-Sales to be based at our offices in Sunninghill. **Requirements**: - Matric or equivalent - At least 6 months - 1 year experience in contact centre sales environment. - Telemarketing sales highly advantageous. - Excellent command of the English Language. **Job Type**:...

  • Omni Channel Call Centre Agent

    4 days ago

    Sandton, South Africa Afrizan Full time

    We are currently looking for young energetic, go-getter Call Centre Agents to join our dynamic team. **Responsibilities** - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service - Demonstrate teamwork as a valued team player - Assess own performance through seeking...

  • Inbound Call Centre Agent

    4 weeks ago

    Sandton, South Africa Isilumko Staffing (JHB) Full time

    One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.Qualifications and experience:MatricNo less than 2 years' experience within banking / financial services customer care / inbound call centreBCOM - Banking / Finance / Accounting / Auditing / Investments /...

  • French- Call Centre Agent

    2 weeks ago

    Sandton, South Africa Ubuntu Markets Full time

    3 to 5 years Sales experience in Call centre environmentMust have experience in doing Online Chats minimum 6 months.At lease 2 years of Insurance/brokerage /financial industry experience.Have an excellent command of the French language verbally and written.Client Objection handlingClient retention skillssalary is Negotiable.

  • Call Centre Administrative Clerk

    7 days ago

    Sandton, South Africa RJPersonnel Full time

    1year - Handling the switchboard - Data capturing - Assist with filing and printing - Assisting with Call Centre work - Assisting with general admin **Qualifications and Experience**: - Matric - Related qualification will be to your advantage - 1 year experience in a customer service environment - Attention to detail - Available on short notice - Must be...

  • Call Center Manager

    2 weeks ago

    Sandton, South Africa Afrizan People Intelligence Full time

    Our client, specializing in Business Process Outsourcing (BPO) is looking for a Manager who will be overall responsible for the Call Center business unit and working closely with internal stakeholders as well as externally with the business unit’s clients. - Ensure the business unit further develops its operating model and delivers efficient, scalable and...