contact centre agent

**Contact Centre Agents** As the Contact Centre Agent, you will be responsible for dispatching, monitoring and managing the driver fleet. **Responsibilities**: - Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals. - Meet/exceed performance expectations and goals...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

This Cash Management processes company is looking for a top class contact centre Advisor : To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...

Our company is looking to fill the positions of Call Centre Agents-Sales to be based at our offices in Sunninghill. **Requirements**: - Matric or equivalent - At least 6 months - 1 year experience in contact centre sales environment. - Telemarketing sales highly advantageous. - Excellent command of the English Language. **Job Type**:...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

Bilingual Contact Centre ExpertWe are seeking a highly experienced bilingual contact centre expert to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our bilingual customers.You will have strong leadership and management skills, with the ability to lead and motivate a...

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

Onecart is hiring ! Main Function. - To supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness and working with dissatisfied customers to overcome complex issues. Scheduling shifts to accommodate both customer preferences and shift management needs * To manage and oversee all aspects of the Company’s Customer...

Overview **Reference** PFCCA **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Monday, September 2, 2024 **Closing date** 20 Sep 2024 21:59 Planet Fitness Planet Fitness is the largest privately owned Health and Wellness company, having more than 26 years of offering our services...

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.Qualifications and experience:MatricNo less than 2 years' experience within banking / financial services customer care / inbound call centreBCOM - Banking / Finance / Accounting / Auditing / Investments /...

We are currently looking for young energetic, go-getter Call Centre Agents to join our dynamic team. **Responsibilities** - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service - Demonstrate teamwork as a valued team player - Assess own performance through seeking...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

**Key performance area**: **1. Management of agents** - Ensure action taken place as per client requirement. - Serve as a conduit between the call centre management and agents. - Ensure agents adherence to policies for attendance, established procedures and company protocols. - Assist in the formulation of targets for individuals and teams. - Prepare...

Multilingual Customer Care AgentWe are seeking a highly skilled multilingual customer care agent to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our multilingual customers.You will have strong communication and interpersonal skills, with the ability to handle multiple...

**Job Requirements**: - To be eligible for the position as Outbound Telesales Agent or Cold calling, the following requirements must be met - You need to reside close to Sandton - Must be able to communicate in Afrikaans **Job Analysis**: - The Outbound Telesales Agent is responsible to call predetermined leads to proactively sell the Loans for which...

Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...