Bilingual Contact Centre Expert

This Cash Management processes company is looking for a top class contact centre Advisor : To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

About the Role:This is an exciting opportunity for a skilled Training Coordinator to join our dynamic Contact Centre team at Mediclinic International. As a key contributor, you will play a critical role in developing and delivering high-quality training programmes that enhance employee performance and drive business success.Key Accountabilities:Staff...

Job Summary:The ideal candidate will possess strong training coordination skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a key member of our Contact Centre team, you will be responsible for creating and implementing training programmes that drive employee growth and development, while ensuring...

About the RoleAs a Contact Centre Operations Head at Ubuntu Markets, you will be responsible for leading a team of 30+ agents in delivering exceptional customer experiences. Your primary focus will be on ensuring the smooth day-to-day operations of the contact centre.The ideal candidate will have a minimum of 5 years' experience in call centre management and...

About the CompanyUbuntu Markets is a dynamic company in the Financial/Insurance/Trading industry, offering a range of products and services to clients across the globe. As a Call Centre Management Expert, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Your primary responsibility will be to lead a team...

**Contact Centre Agents** As the Contact Centre Agent, you will be responsible for dispatching, monitoring and managing the driver fleet. **Responsibilities**: - Ensure ongoing collaboration with shoppers and drivers to ensure effective processes are in place and in line with corporate processes and goals. - Meet/exceed performance expectations and goals...

Onecart is hiring ! Main Function. - To supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness and working with dissatisfied customers to overcome complex issues. Scheduling shifts to accommodate both customer preferences and shift management needs * To manage and oversee all aspects of the Company’s Customer...

Customer Service AgentsBased in RandburgShifts between 08:00 am- 19:00 pmWorking from Monday to SundayOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

Training Coordinator Role:We are seeking a highly motivated and experienced Training Coordinator to join our Contact Centre team at Mediclinic International. This is an excellent opportunity to contribute to the development of our employees and drive business success through effective training and coaching initiatives.Main Responsibilities:Training Programme...

Job description **Title**:French Speaking Sales Manager** **Reporting to: Operations Manager** **Location: Sandton, Johannesburg** **Start date: TBC** About Us: Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing...

**Introduction** - To service business partners and clients coming into the Admed front office, primarily through the inbound and outbound call centre. Additionally, provide support in mailbox coordination and data capturing areas when capacity constraints require. **Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our...

About the RoleThis is an exciting opportunity to contribute to the success of Alexforbes as a Business Centre Coordinator. In this role, you will be the first point of contact for clients, managing bookings, catering, and facilities, while maintaining accurate records and adhering to company policies and procedures.

We are looking for seasoned Team Leaders to join our dynamic team for a 6 month contract within our Contact Centre. **Role Purpose** To manage and direct omni channel call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports...

Our company is looking to fill the positions of Call Centre Agents-Sales to be based at our offices in Sunninghill. **Requirements**: - Matric or equivalent - At least 6 months - 1 year experience in contact centre sales environment. - Telemarketing sales highly advantageous. - Excellent command of the English Language. **Job Type**:...

Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is in Hospitality Industry We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of...

Your ResponsibilitiesPeople ManagementLead by Example: Inspire your team to live our values and foster a collaborative environment.Develop Talent: Coach and mentor staff to help them reach their full potential.Recruitment & Retention: Manage staffing needs, recruit top talent, and retain high performers.Performance Reviews: Conduct regular reviews and...

To provide professional, efficient and effective service when assisting clients when booking a boardroom, meeting, training room or event.Overview:Education:• National Senior Certificate (Matric / Grade 12)• Diploma (Receptionist Qualification)Experience Required:• Business centre experience.• Minimum 2 years proven work experience as a corporate...